Copy
View this email in your browser

Making the Safety of Your Data Our #1 Priority

We take your data safety seriously and have made some improvements to our security process on MyPortal to help keep your business data secure.

Did You Know: 81% of company data breaches are due to poor passwords.  


What do I need to do to access my account?
  • Go to the login screen and select “Forgot My Password”
  • You will receive an email with a temporary password, use this to login.
  • Enter your account name as it is shown on your bill.
  • If prompted, please verify your account by phone — you can choose to request a call back or give us a call.
Helpful Tips
  • Please make sure the account name entered is EXACTLY as it appears on your bill.
  • When entering your temporary password, be careful not to copy and paste any extra spaces at the end of the password.
  • Do not use a CID reference number when logging in.
  • Make sure the email address you are using is associated with your account.
Go to MyPortal
Once you are verified you will be able to access your account as normal. You will only be asked to do this once!

Many thanks, 

Emma Stott
Customer Service Director
Chess


Join us online
Follow us on Twitter
Follow us on LinkedIn
Copyright © 2019 Chess, All rights reserved.


Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.