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Flying Pages Newsletter 2.0 Volume 5

The Airport Foundation MSP dedicates itself to enhancing the experience and exceeding the expectations of travelers at MSP International Airport, as well as supporting the airport and broader aviation community.

Don't Hesitate! Sign Up Now to Sponsor the 2017 Golf Tournament!

Sponsorship packages are now on sale for the 2017 Airport Foundation MSP Golf Tournament! Sign up to sponsor to secure your spot to golf and be seen. This tournament sells out every year!

Employee of the Year Nominations Close This Friday, March 31.

The MSP Airport Employee of the Year application closes this Friday, March 31st. Nominate a deserving airport employee for the prestigious award now!

Congratulations to MSP Airport for winning "Best Airport Staff Service in North America!"

  • This award was graciously accepted by Metropolitan Airports Commission Chair Dan Bovin at the Skytrax World Airport Awards at the Passenger Terminal Conference on March 14th in Amsterdam.
  • The volunteers at Airport Foundation MSP in large part contributed to MSP Airport winning this award.

Check out our new ad campaign!

  • Next time you are at Terminal 1-Lindbergh, look for the new Airport Foundation ad campaign, "Travel Better."
  • Special thanks to the Metropolitan Airports Commission Public Affairs and Marketing team and Clear Channel for their work with us on the campaign!

Travelers Assistance (TA) Updates:

  • Eight Airport Foundation MSP volunteers and five staff helped guests find their tables and handed out attendee parting gift envelopes at the 21st Annual Diamond Service Awards Gala held at the DoubleTree by Hilton Hotel Bloomington Minneapolis South on February 19th, 2017. The gala honors front-line service personnel from Bloomington’s hospitality industry for their outstanding contributions and dedication to customer service in Bloomington hotels, restaurants, retailers and attractions.
  • Lynn Klonowski presented the MSP Animal Ambassador Program on site at the Land O’Lakes Kennel Club Dog Show in January.
  • The Animal Ambassador program is booming! We had 72 visits from MSP Animal Ambassador teams in January and 78 in February.
  • Ten volunteers and two staff members took tours of the MAC Emergency Communications Center at the Fire Station in January.
  • Fern Meshbesher reached 30 years of service with TA in February.
  • Travelers Assistance has begun recruitment and training to add 100 additional volunteers in preparation for Super Bowl LII.
  • TA volunteers were awarded 22 Volunteer Service Pins in January, and 26 Volunteers Service Pins in February.
  • 16 volunteers assisted Shelly Lopez of MAC with Navigating MSP (Autism) and Can Do Canines in January and February.
  • April 23 – 29, 2017 is National Volunteer Week.  We extend our gratitude to our outstanding Travelers Assistance volunteers!  We thank the following retired TA volunteers for all of their service:
    • Ray and Bonnie Anderson:  23+ Years (Each)
    • Guido Kauls:  20 Years
    • Bob Hagen:     16+ Years
    • George Rear:   3+ Years
    • Pam Visedo:  3+ Years
  • News ClipAnimal Ambassadors:  Canines on the Concourse
  • Check out MyMSPConnect for up to date information on store and restaurant openings and closings.

Upcoming Events:

  • Check out our MSP Weekly Music Series calendar here.
    < Pictured: John Altenbernd, pianist.

Terminal Tales:

Stories from our volunteers

From Volunteer: Jory Herman:

I was Navigating one morning when a passenger came up to me to ask for help checking in with Delta. It turned out he was on Spirit, not Delta. As we walked down to Spirit, I was reading his paperwork, and he arrived to the airport 30 days early! He was telling me he is  from Israel & on a one year "around the world" vacation visiting friends. He just got out of the Israeli Army, and starts school next October. He was in Minnesota visiting a friend that goes to school in St. Cloud. He was heading to Atlanta, and the friend in Atlanta booked the ticket. His English was OK, his native language was Hebrew. We went to the Spirit counter, and the agent started to look it up. I explained to the agent the situation & problem, and this Spirit agent then started talking to him in Hebrew! She told him there was plenty of room on the Spirit flight to Atlanta, and that it wasn't a problem, just had to pay a small fee to switch. The agent just happened to be here for three weeks from Tampa, helping out with staffing issues at MSP.  After she got him checked in, baggage tagged and sent down, she told both of us that "it was meant to be!"  I took him through security and to the gate, with a stop at Caribou. He thanked me and told me "although this place is the coldest I have ever been, the people are some of the nicest I have ever met".
From Volunteer: Norm Spilleth

I was working as a go guide one day when I got a call from Central. A Delta gate agent requested assistance with two visually impaired people at Gate B9. I was in the international area on G7 when the call came in, quite a distance from the B concourse, but I gave it a try. The passengers that needed assistance were Matt and Marge, both profoundly blind and with only thirty minutes to make their connection at G15. After I introduced myself, Matt told me that he and Margie had no problems with escalators or moving walkways, just keep talking so he can locate me and don’t waste time waiting for elevators.  So, off we went, retracing the route I took to find them, talking all the way. And what a story he had!  Matt and Margie had been married over 30 years and were on their way to a family reunion.  Matt had been a gunner’s mate in the Navy on a destroyer in the Pacific back in the 70’s. One day a 15 inch deck gun blew up grievously wounding him and his crew. They survived, but Matt and another crewman were blinded. Margie had been born blind and met Matt when he was learning how to live without sight. He told me that just because a person is blind didn’t mean he couldn’t have a home and family, or job, or travel. Nothing stopped him or Marge from enjoying life. We made the airline connection just as the aircraft was boarding but I was the one who made a greater connection when I met “Matt and Margie.”

From Volunteer: Margaret Wall

One of my Go-Guide assignments was to help a special needs man named Peter transfer from Terminal 1 to Terminal 2. He was excited to ride the tram and the sheer joy in his face when he rode the escalator down to the light rail was awesome, but nothing topped the excitement at being able to ride the light rail.   I used his ipad to take a photo of him with the train coming in behind him. He liked the picture so much he was showing it to other passengers. Of course we had to take a picture of him with a plane in the background to round out his adventure.

A Note From Our Executive Director

 The Airport and the Foundation are certainly looking ahead. All planning and meetings seem to be focused on new construction, new tenants, new partnerships and new events. The hotel is being built next to the outbound roadway and the entire front of Terminal 1-Lindbergh is being pushed out 15 feet. Coming to work every day is an adventure! You just don’t know what changes await when you enter this building each day.
With all the structural changes happening, the Foundation is expanding services to be ready for the increasing numbers of passengers. To this end, we have recently hired additional staff. Matt Mamura is our new full time Marketing Director. He has a background in aviation and nonprofit marketing so he is the perfect fit for our needs. Kate Dougherty held this position, but has decided her two little boys need more of her time. Kate will continue to help us with special projects, such as producing this e-newsletter as her boys permit. Thank you Kate for sharing your talents and enthusiasm with the Foundation. We’ve been fortunate to have you on our team. We have also hired new staff members Tessa Wegenke in the arts Department, Mollie Lodin in gambling and Judie Klevin in Travelers Assistance. Please welcome our new employees. We also have 40 new volunteers in training this month with the goal of adding another 60 by year-end. That will bring our active volunteer force up to 500. 

Much of this growth is readying us for Super Bowl LII. I have been in Houston learning the airport side of this massive experience. It’s been an interesting process and there is much work ahead of us but we are well positioned to handle this. We look forward to working with the MAC and the Minnesota Super Bowl Host Committee to welcome the world to Minnesota!

— Jana Webster
Executive D
Airport Foundation MSP
Copyright © *2017 Airport Foundation MSP, All rights reserved.

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Airport Foundation MSP · 4300 Glumack Drive, Saint Paul, MN, United States · Suite D2040 · Minneapolis, MN 55111 · USA

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