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Twinning Just Got Even Better 

June 2020

Introducing FREE Go Extensions when Twinned!

Good News! Starting in July, NocTel will be changing our pricing model for NocTel Go extensions. Currently, Go extensions are charged the same monthly rate as physical extensions on an account. Moving forward, any Go extensions that are twinned to a Polycom extension will have no monthly extension fee

What is twinning?

Twinning allows you to pair a NocTel Go extension with a Polycom extension, linking some of their functions together. When a Go extension is twinned, anytime the primary Polycom extension rings, so does the Go extension. Twinning eliminates the need to make complex routing changes (such as adjusting hunt groups) when deploying Go extensions to existing users. Twinning also allows the Go extension to share the parent extensions' voicemail, allowing them to receive voicemail notifications and check voicemail from the Go app. To learn more and about how to set up twinning, please check out or twinning how-to guide

What do I need to do to take advantage of the new pricing?

If your Go extensions are already twinned, you are all set and the pricing changes will automatically take effect.

If you are not using NocTel Go or have not enabled twinning to a Polycom extension, check out our online knowledgebase for information about Go and setting up twinning. Once an extension is twinned, our team will adjust its cost starting with your July invoice.

Feedback Request

NocTel is working on a redesign of our Web Portal and is looking for feedback from our users. We would like to hear from you about aspects you think could use improvement, new features you want, and changes that could make the interface more user friendly. 

Click the feedback button below to send us your thought. We welcome our user's feedback and thank you in advance for all your feedback!

Quick Reference Guides

It is always nice to have a guide. If you are needing a little help navigating your Go extension or needing a refresher on some of the most used features of your phone, NocTel has you covered. 

We have user-friendly reference guides on the many phone models that we support. Most of the guides are a handy two-page sheet that is print friendly for those that like to have a copy on hand. They are great for when you or your users need a little guidance. Be sure to head over to our knowledgebase and download a guide for your phone.
Introducing the Poly CCX 500 and CCX 600

Are you and your team needing a new phone or looking to upgrade? Poly has released a new line of VoIP business media phones that can now be used with your NocTel System. 

The new CCX 500 and CCX 600 feature a new sleek design with large, color, touchscreen with a multi-touch interface. The new models focus on providing an interface that is easy to use while improving headsets and connectivity options which bring you the excellent audio that you expect from Poly phones. 

Common CCX model Features:

  • Gesture-based, multitouch-capable Touch Display
  • Poly HD Voice Technology - Lifelike voice quality 
  • Poly Acoustic Fence Technology - background noise suppression
  • Acoustic Clarity Technology - support full-duplex conversations, acoustic echo cancellation
  • 2 x 10/100/1000 (GigE) Ethernet Ports
  • dedicated RJ-9 Headset Port
  • Built-in auto-sensing IEEE 802.3af Power over Ethernet 
  • USB headset support

The CCX 500 - The New Office Standard

CCX 500 Features:

  • 5-inch display (720 x 1280 pixel)
  • Built-in Bluetooth 4.2 support
  • 2 USB Ports (1 x Type A, 1 x Type C)
  • Handset free model available

To learn more about the CCX 500 be sure to check out our website and datasheet

The CCX 600 - Executive-Class Performance

CCX 600 Features:

  • 7-inch display
  • Built-in Bluetooth support
  • 2 USB Ports (1 x Type A, 1 x Type C)
  • Built-in Wi-Fi
  • Handset-free model available

To learn more about the CCX 600 be sure to check out our website and datasheet

If you are interested in purchasing a new CCX phone, other VoIP hardware, or have general hardware questions be sure to reach out to our sales team!

In Case You Missed it - Polycom is Now Poly!

With the recent merger between Polycom and Plantronics complete, the company has officially rebranded as Poly. While this won't affect your NocTel service or the Polycom product you already use we want to let you know as we transition to using the company's new name.

Moving forward you will start to see Poly begin to replace Polycom in some of our productions, including the NocTel Talk portal, and our knowledge base. NocTel is still supporting the Polycom VVX and Trio lines and those models are still available for purchase.
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NocTel Communications, Inc. · 3242 NE 3rd Ave # 230 · Camas, WA 98607-2408 · USA