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Issue #145 | Sep 15, 2022

Community Club Weekly is a newsletter about building and growing communities, featuring collected tweets, posts, and thoughts from various Community Managers.

🛠 The Essential Guide to Community Management Tools

By Andrew Claremont
 

When we think about community tools and platforms, we usually think of things that facilitate group conversations: chat, forums, social media. But when we look at the actual day-to-day work that community professionals — especially folks in Community Operations teams — do, there’s a lot more going on:

  • Creating and managing the community’s public-facing website(s) and content, including things like blog posts, wikis, knowledge bases, and other repos of community-generated information.
  • Facilitating both asynchronous and synchronous conversations and discussions.
  • Hosting and managing in-person, virtual, or hybrid events, ranging from impromptu video calls to large festivals or conferences.
  • Creating and scheduling email communications and social media posts.
  • Sourcing and delivering gifts and swag, e.g., for thanking event presenters or recognizing member contributions.
  • Gathering data and creating reports.

Does that seem like a lot? It sure feels like a lot to me. But that’s the reality. ‘Community’ is a broad term, and what’s expected from community professionals varies from one organization to another.

That’s exactly why Community Managers need to create a stack of tools that work together to create a custom solution for their community and go beyond the community platform. Here’s a comprehensive guide to the tools I recommend. 👇

Start Building your Community Stack

We want to hear from you...


What is your community’s home base? 🏡

Click on the platform to let us know
👥 Social (Facebook, LinkedIn, etc.)

🧑‍💻 Consumer tech platform (Circle, Mighty Networks, Tribe, etc.)

💬 Enterprise platform (Vanilla, inSided, Higher Logic, etc.)

🤔 Other

📚 Community Content

Community blog posts, articles, podcasts, and videos from the past week.
 

How to Reactivate Inactive Community Members

Dealing with inactive community members has to be one of the biggest problems in community management. Here's how to re-engage them. 

By Georgi Todorov

Building a Well-Rounded Community Team

If money was no object, what roles would you hire into your Community team?

By Hugh Lashbrooke
 

Why You Shouldn’t Fear the Negative Customer Feedback in Your Community

A customer community helps to increases loyalty, reduce support costs and deliver feedback.

By Adrian Speyer

📆 Upcoming Events

Upcoming events, from the club and its members.

Notion Brainstorm: Creating a Resource Library for Your Community — September 16 @ 1 p.m. ET

Fireside Chat: Data-driven Developer Communities — September 22 @ 12:30 p.m. ET

The Community Club Worldwide: San Diego Social (In-Person) — September 22 @ 4:30 p.m. PT

The 5 W's of Paid-for Communities — September 27 @ 1 p.m. ET

EU-Centered Hangout — September 28 @ 12 p.m. GMT

Proud Pivoters: Setting Yourself Up For Success & Landing the Community Manager Role — September 29 @ 3 p.m. ET

TrustCon 2022 — September 27–28  

DevRelX Summit: Elevating the DevRel Community, Together — October 12-13 

🐦 Community Tweets

A reminder that your members are allowed to take their time to engage with the community. 
Listen to Nick talk more about Community-Led growth here
Do you agree? 🤔

🙌 Community Jobs

A few of the amazing community job opportunities we've spotted this week. View more roles and join the Talent Network
 

Head of National Community @ CodeBase
 

Community Product Manager @ Sprout Social
 

Chapter Manager @ Nomadic Matt's The Nomadic Network
 

Community Manager @ Vector Solutions
 

Community Manager @ Aavia
 

Community Leader @ Jooble
 

Head of Community @ Venwise
 

Head of Community @ TikTok
 

Head of Creator Community @ Spotify
 

Community Organizer @ Integrity Institute

Community Spotlight ⭐️

This week we're sending a huge shout-out to Margaux Miller, Director of Community at Toptal.

Her recent talk on Gathering Globally: Creating An In-Person Events Strategy at The Community Club event gave us such valuable insight on the tools and resources needed to host a spectacular in-person community event!

Want to attend events like this? Here's a list of all our upcoming events

🧑‍🏫 Club Resource Library

Articles, podcasts, and templates from our community resource library. 
 

How to Show Your Community Members You Appreciate Them
By Shivani Shah
 

Creating Community Personas: Free User Interviews Guide
By Pam Magwaza


🎧 The Community-Led Show #3: Erik Martin on How to Get Your Coworkers Involved in Community
By Alex Angel & Kirsti Buick

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