Issue #140 | Aug 11, 2022

Community Club Weekly is a newsletter about building and growing communities, featuring collected tweets, posts, and thoughts from various Community Managers.

🚀 How to Migrate Your Community to a Different Platform Successfully

By Erica Moss and Jocelyn Hsu

As a Community Manager, you may be tasked with building a community from the ground up. But what happens when you're challenged with moving an established community to a new platform?

This scenario presents its own unique challenges, requiring a Community Manager to remain in lockstep with both internal teams and the members they're supporting.

With so many new community platforms and tools out there, picking one that's best for your community can be complicated — and moving your community from one platform to another can be even more challenging.

Jocelyn and Erica have participated in some form of migration in their respective community roles. 

Here's Jocelyn's insight on five things to do when changing community platforms and Erica's experience with migrating the Trello Community during her time at Atlassian

How to Help Your Members Build Networks

🍨 C School Scoop

Hey, Customer Success peeps! 👋

In an age where customer expectations are loftier than ever, Customer Success teams have to rethink how to connect, support, and enable all of their customers (and not just the ones with high ARR). Here’s where digital-led Customer Success and community come into the picture. 

We’ve partnered with the team at inSided by Gainsight to bring you the Driving Customer Success Through Community Course. You'll learn how to break down the difference between traditional CS and digital CS, show how community and CS work in tandem, and pinpoint key metrics of community success.
  • Course starts: It's already live! 
  • Price: It's completely ✨FREE✨
  • Application deadline: It's a part of our async offering so you can start when you're ready!
Start Learning

We want to hear from you...

Are you a people manager? What advice would you give new leaders of Community teams?

Respond to this email with your answer — we'll feature your insight in an upcoming edition of this newsletter. 

📚 Community Content

Community blog posts, articles, podcasts, and videos from the past week.

The Customer Experience Benefits of a Community

This article covers three ways your online community can improve your customer’s experience. 

By Nuala Cronin

Self-Care as a Community Leader

How to take care of yourself as you care for your community. 

By Taylor Harrington 

In Before the Lock: Don't Expect Miracles

In this episode, Erica and Brian discuss what companies to watch out for when thinking of building their first customer community. 

By Brian Oblinger and Erica Kuhl

📆 Upcoming Events

Upcoming events, from the club and its members.

Building Belonging Community Conversation — August 11 @ 2 p.m. ET

The Community Club Summer Social – San Francisco, CA — August 11 @ 4:30 p.m. PT

EU-Centered Hangout — August 17 @ 12 p.m. Europe/Luxembourg

Proud Pivoters: Transferable Skills to Break Into Community Management — August 24 @ 3 p.m. ET

The Community Club Summer Social – Boston, MA — August 25 @ 4 p.m. ET

Gathering Globally: Creating An In-Person Events Strategy— August 29 @ 12:30 p.m. ET

TrustCon 2022 — September 27–28  

🐦 Community Tweets

Be sure to provide support where you can too. ✨
It's a great way to learn and grow! 🌱
Always prepare for the very best and the worst. 💫

🙌 Community Jobs

A few of the amazing community job opportunities we've spotted this week. View more roles and join the Talent Network

Community Manager @ The Cloud Software Association

Senior Community Manager @ Bubble

Sr. Community Program Manager @ Workato

Community & Engagement Manager @ Hole19

Director of Customer Advocacy and Community @ Vyond

Community Facilitator Specialist @ Wikimedia Foundation

Head of National Community @ CodeBase

Community Manager @ Grayce

Community Manager @ Storm3

Community Manager @ komoot


Community Spotlight! ⭐️

This week we're sending a huge shout-out to the Director of Community at Fivetran, Jill Ross, and her team for launching the Fivetran community last week! 

You're all doing amazing work!
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