🤗 Empathy is a key Community Management skill
It’s a truth universally acknowledged that, in a world where platforms, forums, and digital meeting spaces abound, those who manage to foster a sense of human connection are the ones who cut through the noise.
When asking folks what they think are the most important qualities or skills for a community manager to have, empathy, more often than not, is near the top of the list. This may feel like an odd skill to include in a job description, but with the varied responsibilities and need to form lasting relationships with members, empathy should be a critical factor for good community managers—and rightfully so.
What is empathy, exactly?
Empathy is the capacity for understanding, being aware of, or being sensitive to the feelings, thoughts, and experiences of another person without explicitly being told what those things are. It is, arguably, the essence of human connection. However you conceptualize it—intuition, instinct, emotional intelligence, a sixth sense—it’s a vastly underrated skill in any field. In the world of community management, however, it’s invaluable. Let's take a closer look at the ways you might not have realized empathy was helping you level up as a CM.