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Announcement: Completely New, Responsive Web Design for UXmatters
From Pabini Gabriel-Petit, Publisher & Editor in Chief of UXmatters

On June 14, 2016, we launched a completely new, responsive redesign for UXmatters. We hope you'll visit our home page to check out our latest articles and, while you're there, take a tour of our new site.

We've implemented many new features on the site to deliver a better user experience for you. Of course, most importantly, UXmatters now provides a great reading experience on mobile phones and tablets, as well as on the desktop. Other new features make it easier for you to find and share articles and include the following:

  • a collapsible/expandable header, navigation bar, and search bar provides more space for viewing content
  • Google site search delivers excellent results
  • new, multi-level navigation systems for desktop/iPad and mobile facilitate browsing
  • tracking of trending articles lets you know what UXmatters content is hot
  • a new Contact UXmatters form makes it easy to reach us if you're interested in providing feedback to, sponsoring, or writing or volunteering for UXmatters
  • a sharing feature lets you share UXmatters content with your friends and colleagues
  • easy access to recent editions from the home page
  • enhanced article pages that now include an author's profile and links to other columns and articles by the same author, other articles on the same topic, and our most recent articles
  • enhanced author pages that include complete lists of an author's articles and any columns or contributions to Ask UXmatters.
  • topic pages with links to trending articles, columns, and all articles on a topic
  • column pages with links to trending editions and all editions of a column

We hope you enjoy our new site!

New on UXmatters: June 27, 2016


Ask UXmatters

A column by Janet M. Six

In this edition of Ask UXmatters, members of our expert panel begin their discussion on what they see as the next big thing in User Experience. Of course, our experts have divergent viewpoints and their vision for the future of User Experience varies, so we’ll discuss quite a few different future-focused topics across two parts. In Part 1, the topics under discussion include putting people first, customer experience and service design, and UX strategy. In Part 2, our experts will discuss several other leading-edge topics, including UX training, integrating new technologies into user experiences, and looking at the future of design for the Internet of Things, mobile, motion, and physical environments.

Every month in Ask UXmatters, our panel of UX experts answers our readers’ questions about a broad range of user experience matters. To get answers to your own questions about UX strategy, design, user research, or any other topic of interest to UX professionals in an upcoming edition of Ask UXmatters, please send your questions to:  Read More 

Understanding Us: A New Frontier for User Experience
By Jonathan Follett

Robotics. Genomics. Synthetic biology. Such emerging technologies are today at the cusp of widespread commercial adoption and will have disruptive impact across industries—from agriculture to manufacturing and health to energy. These technologies are the next great frontier for User Experience.

Science, engineering, and design are percolating on solutions to many technological challenges. UX designers are bringing the expertise they’ve gained in creating digital and physical products to bear on new robotic and even biological products. For instance, at the Wyss Institute, cross-disciplinary teams comprising scientists, engineers, designers, business people, and other innovators are creating and commercializing bio-inspired products. Last year, the Bio/Nano Programmable Matter group at Autodesk created a synthetic bacteriophage and 3D printed the virus. The company, which is best known for its design and engineering software, is now working on a next-gen software platform for synthetic-biology design.  Read More

Leadership Matters

Traditional User Experience Is at a Crossroads, Part 2

A column by Jim Nieters

In the first part of this two-part series, I discussed the reality that User Experience, as a profession, is facing a turning point: we either need to commit to creating high-quality user experiences within our current companies or leave them for other organizations in which we can actually make a difference. In Part 1, I covered the first two of several ingredients that are foundational to differentiating on the experience:

  • Executive support—This includes executives’ being emotionally committed to transformation and hiring an amazing UX leader, at the VP level or higher, to help drive that transformation.
  • Culture change—This includes creating an environment of radical collaboration, instilling a culture of integrative thinking; establishing rewards for teamwork, collaboration, and joint decision making; embracing candor, learning from failure, and more.

Now, in Part 2, I’ll highlights the next three factors that are necessary to transforming a company so it can be experience led.  Read More


Dramatic Impact

The Power of Inclusion: Why Having Your People Matters

A column by Traci Lepore

“Sometimes I wonder where I’ve been/Who I am/Do I fit in”—Irene Cara, “Out Here on My Own”

While these lyrics may be a bit cliché, this is an existential question we all have struggled with at various points in our lives, myself included. In fact, this was true for me recently. Changes in organizational structure at work and challenges in my personal life in general had me asking exactly these questions not so long ago. But I’ve always been a pretty strong, resilient person. So I wondered why it felt so hard this time. I also wondered how I’d dig myself out of my quandary.

Participating in two recent events has unwittingly made a huge impact on me—and I think I understand why. These events helped me find my people again and, in doing so, to remember who I am, as well as my place and value in the world.  Read More

How Piracy Has Become the Best User Experience in Media

By Demetrius Madrigal and Bryan McClain

Media is a hot industry. Netflix is making major moves in creating award-winning new content. HBO recently launched HBO Now for users without TV service. Everyone from Hulu to Yahoo! is trying to get a piece of the media pie. But, for all the money each of these industry titans is pouring into their streaming products and platforms, it is the underground community of pirates that is truly defining the media user experience.

Considering the investments major media companies are making, it’s surprising not only that this is happening, but also that these big companies are letting it happen by relying only on legal action to curb piracy. Recent developments indicate that there are far more effective ways of stopping piracy. So let’s take a look at how the pirates have taken the lead in media user experience and why the major media companies are sitting back and watching this unfold.  Read More


Thank You to Our Sponsors!

We would like to thank our sponsors for their support of UXmatters!

UserZoom is our Sponsor.

Live Webinar: The ROI of User Experience: Consider, Calculate & Measure Success

Featuring Dr. Susan Weinschenk

We’ve all heard that providing a better user experience can help our organization improve performance, increase exposure, gain more credibility, reduce the resource burden, and ultimately increase sales. But as nice as these goals are, how are they truly being measured?

Join us in a Webinar with Dr. Susan Weinschenk as she dives into the trending topic of User Experience ROI (Return on Investment). Should your organization spend all that time and money on user experience research and design? Is it worth it? How can you even go about figuring out the ROI of UX?

Key concepts Susan will discuss in the Webinar: 

  • When and why to consider the ROI of UX
  • How to measure the ROI of UX
  • The biggest mistakes to avoid in calculating the ROI of UX

Register for this free Webinar now!


Conferences UXmatters Recently Attended

Look for our reviews in upcoming editions of UXmatters.

::: UX STRAT USA 2015, September 8–10, in Athens, Georgia

::: The Digital Design & Web Innovation Summit 2015, September 10–11, in Los Angeles.

::: O'Reilly Design Conference, January 20–22, 2016, in San Francisco

Sponsoring UXmatters

If your company offers products or services for UX professionals, sponsoring UXmatters provides an ideal way for you to reach your audience—the senior practitioners, managers, and executives who recommend and approve their purchase. If you want to inquire about sponsoring UXmatters, please contact us at

::: Read more about sponsoring UXmatters.

Thank You!

Thanks to The Interaction Design Foundation for providing a feed to their current list of upcoming international UX events to UXmatters! Check out the event calendar!

Opportunities for Authors & Volunteers

If you are an expert in user experience (UX) strategy, any aspect of UX design, or user research who has strong writing skills, we welcome you to contribute to UXmatters. Please send an article proposal to us at

::: Read more about writing for UXmatters.

There are many opportunities for you to contribute to UXmatters. If you're interested in volunteering with UXmatters, please contact us at

::: Read more about volunteering with UXmatters.

About UXmatters

UXmatters is one of the foremost Web magazines for UX professionals. We deliver compelling content about developing effective UX strategies and designing digital-product user experiences that optimally serve people's needs and satisfy their desires. Created by and for UX professionals, UXmatters covers a broad spectrum of topics about UX management, strategy, design, and research for a diverse range of digital products—from Web, mobile, and desktop applications to mobile devices and consumer electronics products. Our audience encompasses people in all UX professions.

About User Experience

User experience (UX) encompasses all aspects of a digital product that users experience directly—and perceive, learn, and use—including its form, behavior, and content. Learnability, usability, usefulness, and aesthetic appeal are key factors in users' experience of a product. UX design takes a holistic, multidisciplinary approach to the design of user interfaces for digital products. It integrates interaction design, industrial design, information architecture, visual user interface design, instructional design, and user-centered design, ensuring coherence and consistency across all of these design dimensions.

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