Copy
Is this email not displaying correctly?  View it in your browser
[ NEWSLETTER HEADER ]
 


July Edition

 
 
 
  [ FROM THE NEWS ]

CUSTOMER EXPERIENCE

As a company, your customer’s perception is one of the most important factors of success. Maintaining and overseeing that perception should rank as a top focus of your company, and must be a consideration of every person in your organization. Every single thing a company does will impact a customer’s perception of your brand. The overall customer experience is dependent on the products you sell, the process of the sale, what happens after a sale is made, the support after your product is implemented and it even spans to the leadership of the company. A customer’s impression is delicate and can shift with every single interaction. It is crucial to oversee and cultivate a strong customer experience so your brand can continuously grow in a positive direction.

 
 
 
 
 
 
  [ GIVE US YOUR FEEDBACK ]

OUTSOURCED SUPPORT SOLUTIONS


There are several immediate benefits that can be achieved by outsourcing your IT Support Solutions. Outsourcing allows you to budget properly and relieve unnecessary financial strain. Training and hiring an internal IT support staff can be extremely costly and turnover rates can be high, causing more financial burden and wasted time. Having a high quality outsourced support service will allow you to focus on the heart of your business and remove distractions from IT related issues. By utilizing an outsourced support team, you will free up resources that will allow you to focus on your company strategy. When an internal IT staff is overwhelmed with supporting and resolving issues, there leaves little time to prepare for technology advancements and future strategy. Outsourcing your support staff can seem daunting, so working with a professional outside vendor with a proven track record can help you analyze your needs and help maximize the benefits.
 
 
 
 
 
 

TOUCH SUPPORT NEWS


e77173ad-9164-4957-b2c8-13f51845b266.png
 
Touch Support Achieves a Customer Satisfaction Score of 95%

TouchSupport understands the critical importance of awesome customer service and promises to provide this high value service to clients and the consumers who utilize their products and services. To assist in this goal, we partner with LiveChat as a supporting platform to meet the needs of those who prefer to get their questions answered in a nearly instant online format. LiveChat calculates customer satisfaction levels and offers a quality badge whenever 80 percent or more of people surveyed after a live chat vote that they were satisfied, and TouchSupport is proud to announce that we have not only met, but exceeded the criteria for this badge for first quarter of 2017!

READ THE FULL ARTICLE

 
 
 
 
 
 
 
 
 

FOLLOW US ON SOCIAL MEDIA


[ FB ] [ TW ] [ G+ ] [ YT ]
[ WE LOOK FORWARD TO HEARING FROM YOU | Call us on  (888) 45-TOUCH FOOTER ]

Copyright © 2017 Touch Support, Inc., All rights reserved.


Email Marketing Powered by Mailchimp