 EMPLOYEE SPOTLIGHT
RYAN MILLER
I recently became a part of the Touch Support team back in July, and have been working hard to get up to speed on the technologies we utilize. Coming from a CCNA/Networking background, leveraging VMware products is new to me. This has been a wonderful, yet challenging, learning experience.
Aside from my networking experience, my skills and interests are pretty varied. I am a PC gamer in my free time, which lends me to an intimate knowledge of building and troubleshooting PCs. I am also quite interested in the Japanese language and the Culture of Japan.
I taught English in the small town of Hamatonbetsu in Northern Hokkaido, Japan for 2 years. Outside of the technical, I enjoy snowboarding in the winter, and disc golf in the spring and summer.
|
|
|
|
GET INVOLVED
There’s still time to participate in our survey and enter to win a $50 VISA gift card! We’ve received a lot of great feedback already and really appreciate those of you that took time to send us your thoughts.
In case you missed it - our team has been busy forging partnerships with industry leaders and developing business intelligence software to provide you with real-time insights – all to help improve your customer satisfaction.
We’re anxious to know what you think! If you have 5 minutes we’d love your input.
|
 CUSTOMER HAPPINESS
REPORT
Our partner, LiveChatInc, released a great report using data from over 3,300 companies utilizing their chat platform. Year after year, live chat is becoming an increasingly important part of the customer service puzzle.
By offering a live chat feature on your website, you can provide near instant communication that is more efficient than phone or email.
Any company with online sales or support can gain valuable insight from their report to improve customer service.
|
|
SUPPORT NUMBERS AND STATISTICS
WHO DOESN'T LOVE RAW DATA?
One of our main goals is to constantly improve customer satisfaction and make Touch Support a better company for customers and end-users that advocate for us and use our services.
There’s no better way to challenge ourselves than to be transparent and share our data. Straight from the desk of Eric, our Director of Support, are numbers from the month of October.
|
|
