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[ NEWSLETTER HEADER ]
 


July Edition

 
 
 
  [ FROM THE NEWS ]

4 WAYS TO AVOID A HOLIDAY HELPDESK HANGOVER

It’s that time of year again when it seems like everyone is out of the office — especially IT staff.  When your support staff is stretched too thin service levels will decrease, customer satisfaction will plummet and employees will become frazzled and leave.

Thankfully, it’s easy to help your staff succeed despite being shorthanded by addressing four critical areas of your business: people, process, documentation and technology.

Read on to learn how to prepare your support department for a long holiday weekend.

READ THE ARTICLE

 
 
 
 

THE TOP 3 CUSTOMER SUPPORT TOOLS FOR START-UPS

We consider customer support to be a vital element to any company’s success, especially startups. In order to maintain a high level of efficiency when handling customer support, we suggest that startups look to specific digital support tools.

We review three tools and provide suggestions for startups that are exploring what works best for them. All three have their pros & cons, and are all ultimately very powerful if used effectively. Although these are our top suggestions, we strongly advise that you do deeper research based off of your specific requirements, or contact one of our many talented team members.

READ THE ARTICLE

 
 
 
  [ CAREERS AT TOUCH SUPPORT ]

KNOW SOMEONE THAT WOULD ENJOY WORKING WITH US?

We are seeking dedicated and motivated employees looking for a career in customer service who are looking to work with one of the world's leading IT support companies which provides exceptional customer service on a consistent basis.

We'd love to speak with you if you're interested in one of our open positions!

 
 
 
 
 
  [ YOUR STORY ]

HAVE A STORY TO TELL?

Every site has a story, and we're looking for Touch Support customers who would be interested in telling us about their non-profit, business, or any other endeavor that has been powered by Touch Support white-label or data center services.

We're looking to showcase customer stories on social media and our website, and would love to hear from you.

Drop us a line if you're interested at brent@touchsupport.com.

If we choose your story for the site, you'll get a $50 account credit as a token of our appreciation!

 
 
 
  [ MONTHLY STATS ]

TRUST STARTS WITH TRANSPARENCY

Trust is the foundation of a good relationship and we want to earn your trust by delivering a world-class service and a transparent view into our operations. We're committed to providing friendly, efficient customer interactions.

Click through for a snapshot of our June operational metrics.

 

 
 
 
 
 

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