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  [ FROM THE NEWS ]

DEVELOPING PERFORMANCE METRICS

Measuring and analyzing data that is relevant to customer satisfaction will lead to improved efficiency and a successful business. In fact, during every interaction with our technicians, end-users have the ability to provide feedback. Over the years, we’ve learned that the best defense is a good offense -- any score below 80% is automatically flagged for review by our quality assurance team.

Read on to learn why metrics are a must-have in 2015.

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WHY SOME TEAMS ARE SMARTER THAN OTHERS

From Silicon Valley to your office, some teams work better – and smarter – than others. You may be surprised to find out why.

The world has embraced teamwork. Back in the 50’s, about half of our work was done in teams. Today it may be more like 90 percent. Maybe it’s at the office. Maybe it’s on Google Hangout.

No matter the time or the place - “Understanding what makes groups smart will help organizations and leaders in all fields create and manage teams more effectively.”

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  [ LEARNING BYTE - ODOO ]

MAKING YOUR COMPANY A BETTER PLACE

New Learning Byte episode

Every year, we help technology start-ups invest in customer service to accelerate their path to success. One of the questions we hear regularly is “what app should we use for X?”.

Back in September, Odoo released version 8 of their ERP software, which includes apps you can use to build a website, track sales opportunities, organize projects, streamline recruitment, and more.

The best part? They provide an open source community edition. If you’re wondering what it takes to transform your business using a single software suite, click to watch our latest LearningByte - Installing Odoo 8 on Ubuntu 14.04 LTS.

 
   
 
 
  [ MONTHLY STATS ]

TRUST STARTS WITH TRANSPARENCY

Trust is the foundation of a good relationship and we want to earn your trust by delivering a world-class service and a transparent view into our operations. We're committed to providing friendly, efficient customer interactions. Here’s a snapshot of our December operation metrics.

 

 
 
 
[ DECEMBER SUPPORT STATS ]
 
 

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