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Hi <<First Name>> !

Welcome to the Touch Support Community Newsletter! For our September edition we will be talking about the latest bash exploit, sharing a fall special and much more!

LATEST ON SECURITY
DON'T GET SHELLSHOCKED


Last week a major vulnerability in Bash, a widely-used technology, was announced. Reports from industry experts via BBC indicate it is already being exploited by hackers, targeting companies such as Akamai.

This potential exploit is even more dangerous than Heartbleed, which allowed unauthorized users to eavesdrop on data transmissions. Shellshock allows remote attackers to execute arbitrary code on severs using a variety of techniques, with the weakness in the Bourne-Again shell (Bash) affecting millions of servers world-wide.

TECHNICIAN SPOTLIGHT
MALINDA T.

If you apply for a job at Touch Support, you're very likely to get the first response from Malinda, so here's a chance to get to know her a bit.

WHAT KEEPS YOU COMING BACK TO WORK EVERYDAY? WHAT ABOUT TOUCH SUPPORT MAKES IT SO THAT YOU DON'T GO SOMEWHERE ELSE?

Everyone here is incredibly supportive, and everyone has their own unique after-work pursuits; they rebuild servers, create text-based video games, run marathons, travel outside of the country, create their own (enjoyable) craft beers and engage in activities they call "sports".

No one here hesitates to pose questions directly to management in our meetings - or shoot a NERF gun directly at the CEO! We have a lot of fun here ... but we also learn a lot, especially from each other, and that is something I appreciate most of all.

WHAT DO YOU LOVE BEST ABOUT THE CULTURE HERE?

I love education -- both teaching and learning. Helping clients improve their overall business by simply sharing our company's collective knowledge is something that I am able to do daily, well at least Monday through Friday.

No one here is afraid to venture out into the "mysterious beyond" because we all know that if one of us were to accidentally walk into an avalanche, someone would be there to pull us back out.
TECH TIP
PHP MODULES


One of the most common questions asked of our support team is “Is the ______ module for PHP available on my server?”.

Popular applications such as WordPress, Magento and SugarCRM require various PHP modules, such as php-mysql, php-xml, php-gd and php-mcrypt. In general, the command to check the list of available PHP modules is php –m. The command will give you an output like:

[/touchsupport]$:> php -m
[PHP Modules]
bz2
calendar
Core
ctype
curl
date
ereg
exif
fileinfo
filter
ftp
gettext
gmp
hash
iconv
json
libxml
openssl
pcntl
pcre
Phar
readline
Reflection
rrdtool
session
shmop
SimpleXML
sockets
SPL
standard
tokenizer
xml
zip
zlib

If you’re looking to really impress your peers, you can search for a particular module in the list using the grep command:

[/touchsupport]$:> php -m | grep -i simplexml

Either way, if the PHP module is listed in the command output then you’re all set. If it’s missing from the list, PHP should be recompiled to include support for the requested module.

KEEP AN EYE ON YOUR INBOX

Productivity is critical to your business – we don’t have to tell you that. So we’d like to know which upcoming products and services you would be most interested in learning more about. We’ll be sending you a personalized survey invitation no later than October 8th, so stay tuned.

P.S. … and remember, when you participate, you’ll be entered to win a $50 VISA gift card.


  

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