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Compliments of the season and welcome to our December collection of articles and ideas for clever business owners and operators.

For many businesses it’s a race to the finish as the holiday season approaches. For the team at Rankin Business Lawyers it’s an exciting time as we cap off a terrific 2019 and focus ourselves for the exciting new challenges 2020 will bring.

Consumer guarantees and product warranties: Can your business afford to get it wrong?

Businesses offering goods and services for sale to the public often have the best of intentions in dealing with product warranty claims, however, their efforts can at times be let down by poorly written warranties, a lack of coherent customer claim processes or poor staff training in relation the organisation’s obligations under the law. 

In the era of scathing google reviews and over-anxious keyboard warriors, the slightest missteps in dealing with warranty claims can result in swift and significant reputational damage for business not to mention stressed and disengaged customer service staff. In addition, enforcement action by the Australian Competition and Consumer Commission (ACCC) can also mean that a supplier’s failure to adhere to its guarantee and warranty obligations can carry significant penalties.

Read our full blog post here

Is it illegal for someone to record or film me? 

Privacy is a state in which one is not observed or disturbed by other people and is a sacred right that should be protected to live a life of peace and enjoyment. 

The iPhone and internet era has made privacy nigh impossible, with more and more people recording audio conversations, taking and sharing photos online and filming activities without an individual’s knowledge or consent. The line of what is legal or illegal is becoming blurred and actions of this kind can be stressful, uncomfortable and often damaging to a person’s reputation.

Click here to read more

Start Your Business on the Right Foot

Thinking of starting a new business in 2020? One of the first administrative steps is to decide upon your business structure. The business structure you choose will affect your start-up costs, how much tax you pay, your personal liability, your control over the business and ongoing administrative expenses. 

We are committed to helping businesses throughout the commercial lifespan - from protecting intellectual property to business succession planning. Contact us to speak to one of our dedicated team members about the best business structure for you.


Compliments of the Holiday Season

As the holiday season is upon us, we find ourselves reflecting on the past year and those who have helped to shape our business. We hope that 2019 has been just as memorable for you, your colleagues and your loved ones. At this time we would like to thank you for all of your support this year and wish you all the best for the year ahead.

Thanks again for reading. If you have any queries or would like to discuss any legal issues please don’t hesitate to contact me directly. 
Yours sincerely,
Rob Roy Rankin

p: +61 422 736 206   l    f: +61 3 9923 6970
e:   l

Liability limited by a scheme approved under professional standards legislation.

Copyright © 2019 Rankin Business Lawyers, All rights reserved.

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