Dear clinical partner,

In these unprecedented times, Connecticut Children’s has made the decision to suspend non-urgent clinical service outpatient appointments for the next two weeks, starting on Monday March 23, 2020. This includes Physical Therapy, Occupational Therapy, Nutrition, Audiology, and Speech Therapy services.

We feel it is important that we partner with our referring providers to involve them in the decision of whom we continue to see, and for whom it is medically appropriate to suspend services.  The definition of urgent for clinical services is any child who cannot wait two weeks for an appointment, or if they were to have delay or interruption in care may result in irretrievable regression in medical status, hospitalization, ED visit or surgery.  Examples of common conditions for each of the clinical services that would be considered to be urgent (not a complete list):

  • Nutrition: Failure to thrive, Eating Disorders
  • Audiology: Coordinated ENT appointments whom ENT is seeing, testing that will lead change in medical treatment such as with Oncology, and patients with broken equipment [unable to hear].
  • Speech: Failure to thrive in newborn or infant, acute dysphagia with no other means of nutrition, BRUE (brief resolved unexplained events)/ALTI (apparent life-threatening event), recent inpatient discharges. Speech will also be maintaining a phone follow-up call list for patients with Passy-Muir valve (PMV), recent transition to full oral feeds, and vocal cord dysfunction (VCD)
  • Occupational Therapy: Post surgery, high risk feeding with nutritional risk, chronic pain post inpatient, and inpatients discharged to outpatient
  • Physical Therapy: Same day/walk over evaluations, post-operative patients, acute pain/injury, acute orthopedic injuries, inpatients recently discharged to outpatient
All patients who are placed on hold and not seen during this time will be contacted by one of our clinicians, their current home program will be reviewed and any questions will be answered.  Families also have contact information for the department, in the event they have any questions or concerns while they are not attending therapy sessions.  We are also exploring expanding our telehealth services in these areas, and we will be offering this service to appropriate patients when it becomes available. All patients whose care is suspended will be contacted and offered appointment slots once we have resumed services to all patients. 

We would like to thank you for your ongoing trust in our care and support for our services. If you have any questions about this process, please reach out to the clinical manager of the service. It would also be my pleasure to speak with you.

Scott Van Epps PT, MS, PCS
Director of Clinical Services – Therapies
Connecticut Children’s Medical Center
282 Washington Street
Hartford, CT 06106
Office: 860-545-8507


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