March 31, 2020

We understand you are facing a multitude of questions and concerns from your patients and staff each day, and we want to provide Connecticut Children's updates and external informational resources to help address some of your challenges. For the most up-to-date information, please visit our COVID-19 Clinician page,

The content within this publication is intended to highlight resources you may find helpful. It is not endorsed by Connecticut Children's or presumed to be professional advice for making business decisions for your practice.

With the somber news that a child has passed away from COVID-19 in our neighboring state of New York, we take pause and remember that while children are at less risk, this virus does not discriminate. Experts anticipate that the weeks to come will be harder than the weeks past. We have heard over and over that these are unprecedented times. We share your fear, your frustration and your optimism for bright days ahead.
What's New?

MyChart Video Visits for New and Existing Patients - New Specialties Live

Connecticut Children’s specialty clinics are scheduling new and follow-up appointments for non-urgent clinic appointments through Video Visits. All urgent patients are still able to be seen in clinics and we are also still performing procedures. Please call OneCall (1.833.733.7669) to speak to our specialists or follow the same referral process as usual, which is to call OneCall, fax OneCall (860.837.9898 or 1.833.226.2329) or use the referral form on our website.

The specialty clinics live with Video Visits for new and existing patients are:

  • Adolescent Medicine - NEW
  • Aerodigestive - NEW
  • Cardiology
  • Craniofacial Surgery - NEW
  • Developmental Pediatrics - NEW
  • Endocrinology
  • ENT
  • Gastroenterology
  • Hematology Oncology
  • Infectious Disease
  • Nephrology - NEW
  • Neurology
  • Neurosurgery - NEW
  • Ophthalmology - NEW
  • Orthopedics
  • Pain Medicine - NEW
  • Palliative Medicine - NEW
  • Pediatric Surgery - NEW
  • Plastic Surgery
  • Primary Care
  • Psychiatry - NEW
  • Pulmonology
  • Rheumatology
  • SCAN - NEW
  • Sports Medicine
  • Transition Clinic - NEW
  • Urology
  • Weight Management - NEW

Our Video Visits occur through the MyChart portal, and all patients will be asked to register. Our registration staff is available to help your patients register through MyChart.

Patients can download the Connecticut Children's Mobile App from to access MyChart Video Visits on their mobile phone.

Update on Visitor Restrictions

Effective April 1, we will have new visitor restrictions at Connecticut Children's:

Inpatient (including floors 6, 7, 8, PICU & NICUs)

  • Parents/legal guardians only. One visitor per day only
  • No children

Outpatient (at 282 Washington Street & Infusion Center only)

  • Parents/legal guardians only or a designated adult. Max of 2
  • No children under 12 years of age
View our website for complete details.


The Coronavirus Aid, Relief, and Economic Security (CARES) Act is the third COVID-19 related bill signed into law, and it includes a $2 trillion economic stimulus package. Highlights include: 
  • $100 billion for a Public Health and Social Services Emergency Fund intended to reimburse eligible hospitals and other providers for health care related expenses attributable to COVID-19 not covered through other funding sources. Eligible providers will directly submit applications to the Secretary that include a statement justifying the need of the provider for the payment. The bill does not provide extensive details on the precise allocation method for the funding, noting that the Secretary of Health and Human Services shall make payment on a rolling basis, and payments shall be made “in consideration" of the most efficient payment systems practicable.
  • $260 billion for increased unemployment insurance that waives waiting periods and covers part-time and self-employed people.
  • $16 billion for Strategic National Stockpile.
  • $377 billion for small businesses.
    • Companies with 500 employees or less that keep paychecks steady could get access to forgivable small business loans.
    • Federally guaranteed loans will provide eight weeks of assistance for qualifying employers who maintain payroll.
    • Provides temporary unemployment compensation of $600 per week.
    • Those who meet requirements would have costs such as utilities, mortgage interest and rent forgiven.
For more information, see the Small Business Owners Guide to the CARES Act, and Children's Hospital Association summary of all COVID-19 relief packages.

Grand Rounds 

Listen to the recording from today's Grand Rounds on Telehealth in Times of COVID: Managing High Risk and Immunosuppressed Pediatric Populations.
CME is available through Eeds, registration is required.

Friday, April 3 from 8–9 am: Ask the Experts with John Schreiber, MD, MPH, Interim Division Head of Infectious Diseases; Michele McKee, MD, MS, FAAP, Chief, Division of Emergency Medicine and Christine Finck, MD, FACS, Surgeon-in-Chief
Webinar Link, or by phone at 1.312.626.6799, ID: 740-531-932
CME Credit

COVID-19: Weekly Clinician Webinar

John Schrieber, MD, MPH, Interim Division Head of Infectious Diseases, will be providing a weekly update for community providers through the end of April. The webinar will be on Wednesdays from 12:30–1 pm.

Next Webinar: April 1, 2020; 12:30–1 pm

Join from a PC, Mac, iPad, iPhone or Android device:
Password: 065965
Phone: 1.646.558.8656; Webinar Code: 540 988 173

Add Series to Calendar

Please submit your questions by end of day Tuesday.

Ask Us A Question Now

Weekly Webinar Recordings:

Anxiety Rates on the Rise

Amid the COVID-19 crisis, there are predictions that rates of anxiety and depression in our youth will be on the rise. Connecticut Children's division of Adolescent Medicine is able to accept referrals for management of anxiety and depression from ages 11-26, and are able to do this via Video Visits for most patients. Learn more about the division, or refer here

Resources for Healthcare Professionals

COVID-19 Pediatric Hotline - 833.226.2362

Connecticut Children's has launched a hotline for patients and families, answered 24/7 by pediatric clinicians.

The COVID-19 patient hotline is also now scheduling patient-referred Video Visits for Infectious Disease consultations.

Telemedicine Payer Guidelines

Please see grid below for reimbursement codes covered during the COVID-19 pandemic. These are reimbursement guidelines only. View/Download

The Patient Access Collaborative has created a helpful guide to Coding and Reimbursement.

Individual patient coverage is determined by the member's specific benefit plan design – Connecticut Children's is not responsible for any denials.

Women's Business Development Council Town Hall

WBDC is working closely with state and federal leaders to support small businesses and their employees. They are hosting a Virtual Town Hall today, March 31, at 5pm. Click here to Join the Virtual Town Hall or tune in via Facebook Live.

 ACCESS Mental Health CT

ACCESS Mental Health CT is continuing to provide support and guidance to the pediatric community during the COVID-19 crisis. Their face-to-face consultations are transitioning to a telehealth platform. Phone lines are open Monday–Friday, 9 am–5 pm. 
Hartford Hub: 855.561.7135
Wheeler Hub: 855.631.9835
Yale Hub: 844.751.8955
Downloads & Links
Payer Coverage

Clinical Pathway

View Online
Important Information
(Testing Locations)

Small Business Assn
Tips for Providers

Email to Your Patients

View Online
New! Self-Quarantine FAQs


External Resources/News

CDC Healthcare Provider Homepage
CT Department of Public Health Homepage
Latest COVID-19 Testing Data in Connecticut (March 30, 2020, 4:30pm)

U.S. Small Business Administration is providing low-interest federal disaster loans. Learn more.
Connecticut Business & Industry Association COVID-19 Resources. Learn More.
© 2020 Connecticut Children's. All rights reserved.

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.