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March 13, 2020
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Dear Board Member: Your job just became even more important
Friends,

Yes, we’re living in times of uncertainty with the weight of the unknown bearing down on all of us. Together we’re facing unprecedented challenges, and together we will work our way through them. As a board member, your leadership has never been more needed.
 
In this spirit, we share our collective wisdom to help our community of board members be the beacons of leadership and support their management teams on the front lines.

(1)   Guide executives around the important decisions being made daily about workforce safety, access to capital, near term vs. long term initiatives. Boards and management need to be decisive and take appropriate action early.
 
(2)   Evaluate the company's risk and crisis response:
  • Probe the “scariest” issues with management
  • Remind them to think of all of their business dependencies
  • Review their response plans to ensure clarity, objectivity and thoroughness
(3)   Encourage CEOs to stay in touch with you as well as other CEOs. This is the time to build community.
 
(4)   Consider adjacent or second-degree crises. Don't let the most obvious challenges blind you to other possible problems. For example, with so many people working remotely, discuss with management their plans to ensure sufficiently robust systems to work securely.
 
(5)   Model a calm and steady attitude: One foot in front of the other is how we'll all get through this. The antidote to distraction and dismay is a sense of direction.

Do let us know how we at Boardspan can support you. We're here to help.
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