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August 2017

Gearing Up for the New School Year

As summer is coming to an end, it's time for students, staff, and teachers to start heading back to the classroom. While parents are buying school supplies and the teachers are making lesson plans, IT staff and administrators have been preparing for the new school year upgrading equipment, installing new software and making sure schools have the technology they need to succeed. 

Here at NocTel, we understand that as leaders of your schools and districts you have a lot on your plate, and we want to make sure that reliable, easy to use phone and paging systems are ready for your new year. NocTel is here to help, so if there's anything that needs adjustment or a tune-up in your systems, don't hesitate to reach out to our support department.

The Power of Hunt Groups 

If you are not using hunt groups with your call routing, you may be not taking advantage of a great tool. Hunt groups allow for an incoming call to ring multiple endpoints, providing answering flexibility. With hunt groups, if a receptionist is busy with a customer, a secondary person's phone can also ring making sure your calls are answered how you what them to be. Hunt groups can also be assigned an ID and with the use of a dial code users can sign in and out of the hunt group. This can be very useful if your organization has a rotation of staff answering calls, giving them the ability to sign in and out for their on-call shift. You can find more info on using hunt groups on our online knowledge base or for more assistance contact us at support@noctel.com. If the scale of hunt groups doesn't quite meet your needs for handling volume of calls, ask us about call center solutions!

International Calling Rates

Did you know that you can look up international call rates from the NocTel control panel? We make it easy to see how much that call to far distant lands will cost if International Calling is available for your account. In your control panel simply go to Reports & Billing, then Rates. The rates page shows the standard rates for the account, and in the International Rates section, you can search by county or region in the drop-down list! It's that easy with NocTel! 
Copyright © 2017 NocTel Communications, Inc., All rights reserved.


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