If you are not using hunt groups
with your call routing, you may be not taking advantage of a great tool. Hunt groups allow for an incoming call to ring multiple endpoints, providing answering flexibility. With hunt groups, if a receptionist is busy with a customer, a secondary person's phone can also ring making sure your calls are answered how you what them to be. Hunt groups can also be assigned an ID and with the use of a dial code users can sign in and out of the hunt group. This can be very useful if your organization has a rotation of staff answering calls, giving them the ability to sign in and out for their on-call shift. You can find more info on using hunt groups on our online knowledge base
or for more assistance contact us at firstname.lastname@example.org
. If the scale of hunt groups doesn't quite meet your needs for handling volume of calls, ask us about call center solutions!