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Spring Cleaning and Review

March 2018

Making sure your VoIP devices have the correct e911 info associated is essential. Managing this info becomes increasingly vital when an account covers multiple locations or buildings with different street addresses. In the NocTel system, an e911 address is associated with a phone number. Once added to a phone number the address can be assigned to an extension using the emergency widget on each extension’s options page. If your account has only one emergency address, a default address for the entire account can be added to the general setup section located under Account Preferences.

It is imperative that account administrators take the time to ensure they have not only added the correct addresses to the account but that they are linked to the correct devices as well. e911 information is used by emergency authorities to dispatch - a wrong e911 address associated to an extension placing a 911 call could result in assistance arriving at the wrong destination exacerbating emergency situations.

NocTel provides a feature which allows you to check and verify the 911 address associated with an extension directly from the handset.  Dial *11 and our systems will inform you of the address that will be reported to dispatch in a real emergency.  As an added bonus, NocTel will also send a test notification to the emergency contact on file, so you can ensure your notifications are properly received by the parties that may want it.
Is your voicemail inbox filled with old messages? It might be time to do a little spring cleaning. While you can delete old messages using your phone, a quicker way might be to use NocTel’s control panel. Voicemails can be deleted from an extension’s options page. You can also have new voicemails emailed to you and then auto-deleted from the extension if you prefer for convenience. 
Need to save a voicemail longer than 90 days? You will want to download the message and store it locally. To reduce clutter from accumulating in the system and on your extension, NocTel enforces a 90 day retention policy. So if there are old messages you wish to keep you can download a voicemail from the extension’s inbox, or have the file attached to an email and mailed to you automatically when a message is left. 
The Ups and Downs of Latency
The NocTel development team has been recently working on replacing our legacy extension latency charts for Polycom extensions. The beta version of the new latency chart has been rolled out and is currently active. The new graph shows data on the device’s latency in milliseconds to its NocTel server with links above the chart that allow the users to change the time range from 1 hour all the way up to a year. 

These latency graphs are a great tool to use when investigating phone issues. Latency graphs can be used to help establish recurring latency or connectivity issues. They can also provide a starting point to refer to in relation to your own network and connectivity activity. NocTel support and operations often refer to these same graphs to characterize connectivity issues upstream, such as if a particular ISP has experienced a service incident (recall Level 3's "little incident") and notify potentially affected customers ahead of time to advise on contingency. Lower latency is always better, and if your device is experiencing high latency, over 100ms, your device could experience audio issues. Stability of latency is also important - frequent pronounced jumps in latency known as "jitter" also significantly impairs call quality and is often more impacting than high consistent latency.

NocTel is working on adding more features so you have easy access to data about your devices at a glance. If you have feedback on this modified feature, let us know - we want to ensure changes are effective and reliable!
Copyright © 2018 NocTel Communications, Inc., All rights reserved.

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NocTel Communications, Inc.
NE 131st Ct
Vancouver, WA 98682

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NocTel Communications, Inc. · 3242 NE 3rd Ave # 230 · Camas, WA 98607-2408 · USA

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