With Insight we hope to bring the following features (but this list isn't exhaustive!):
-Single point of access for all NocTel reporting regardless of how many or how few services your organization is subscribed to.
-Federation of reporting access - not everyone needs to see everything and access can be set as granularly as needed.
-Standard reporting metrics for each NocTel service for quick out of box analysis.
-Ability to explore data with numerous options to filter data and quickly change visualization perspective. Want to see the data by month? Just click. Want to see it by year? Just click. Did we mention filtering and drilling down/up happen fast?
-Export capabilities to common formats to take just the visualization to be included in a presentation or official written report, take the data to Excel, and more.
-Intuitive presentation to best characterize trends and outliers including heat mapping, bar/line charts over intervals or sub intervals, multi-axis charts, subtotal and grand totals, and more. We're not trying to make things an eclectic tie dye of data that's painful to try to make sense of.
-A window into data we've never exposed before in the control panel or Flow, such as account device make, model, and firmware version to help managers and administrators audit deployed handsets. Ever wonder how many calls are reaching a particular Hunt Group and who answered? That's included. Have you ever asked yourself what the seasonality of call volume during the week is? Done. On a specific phone number? Already done.
-Personalized views of reports to bookmark specific filter options that can be shared with others. Set a particular set of filter options and make it your default view every time you open that report to get valuable information without the hassle of setting numerous filters. You can also create a series of views that let you jump between specific scopes of interest defined by combinations of filters.
-Subscription notices for reports to be informed of changes in the data over time.
-Mobile and Desktop aware views of reporting. We know one size doesn't necessarily fit all and certain reporting visualizations will accommodate the type of device for a better viewing and interaction experience. Because no one wants to try tapping a tiny control only to hit the wrong thing.