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Fighting Robots

September 2019

Some Robocall Relief

Robocalls are a massive problem and annoyance in modern society. Many NocTel users ask us to block individual numbers but because robocalls often spoof (mask) caller ID and have a large number of caller IDs to pull from, blocking a number often does little good. You can also end up blocking a legitimate number if robocallers are doing illegal spoofing.

When a robocaller calls you it almost never has a live person attached to the call at first, it may wait for you to speak or play an audio message asking for a prompt to connect you. Some robocalls are just to see if they can get an answer so your number can be sold to others as active. All of these are very bothersome to users and waste our time.

With this in mind, NocTel has devised a routing option that can help turn away some robocalls. This routing can be adding to existing number routing and requires callers to press a number to be connected. As pressing a number is impossible for most robocalls, this routing option can help greatly reduce the amount of robocalls that reach your team. 

Our team has put together a detailed how-to article for creating the routing control on our online knowledgebase for any that think this may be a valid solution for them. Please note that while this routing option has the potential to reduce robocalls, it will require legitimate callers to press a button to be connected.

New Disconnect Beep

The NocTel development team has added a new feature. Now if the caller ends the call or if the call gets disconnected, a tone will play to alert the NocTel users the other party has disconnected. The new disconnect beep can be very handy for users with a wireless headset who may be away from their phone. 
Voicemail Softkey

The NocTel development team has implemented voicemail softkey for Polycom VVX models phones that do not have a physical voicemail button. The new softkey will automatically appear on the softkeys located under the screen. This updates VVX150, VVX201 and VVX250 models. 
New VoIP Server Migration
The NocTel team has been busy completing backend maintenance projects and bringing new infrastructure online. These projects are essential to keeping the platform running smoothly and providing room for the system to grow and accommodate new users. One of the big projects this summer has been bringing online new VoIP servers on the east coast and migrating east coast users. The migrations to the new VoIP servers have nearly been completed and are done after normal business hours in order to reduce any impact on user operations. 

For most users, the move will go mostly unnoticed, however, users with generic SIP devices such as third-party softphone will need to update some provisioning setting for those extensions. For most generic SIP extension this will involve updated the SIP Host for the device. The new SIP Host can be found at the bottom of the extensions options page in the NocTel control panel.
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NocTel Communications, Inc.
3242 NE 3rd AVE #230
Camas, WA 98607

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NocTel Communications, Inc. · 3242 NE 3rd Ave # 230 · Camas, WA 98607-2408 · USA

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