Some Robocall Relief
Robocalls are a massive problem and annoyance in modern society. Many NocTel users ask us to block individual numbers but because robocalls often spoof (mask) caller ID and have a large number of caller IDs to pull from, blocking a number often does little good. You can also end up blocking a legitimate number if robocallers are doing illegal spoofing.
When a robocaller calls you it almost never has a live person attached to the call at first, it may wait for you to speak or play an audio message asking for a prompt to connect you. Some robocalls are just to see if they can get an answer so your number can be sold to others as active. All of these are very bothersome to users and waste our time.
With this in mind, NocTel has devised a routing option that can help turn away some robocalls. This routing can be adding to existing number routing and requires callers to press a number to be connected. As pressing a number is impossible for most robocalls, this routing option can help greatly reduce the amount of robocalls that reach your team.
Our team has put together a detailed how-to article for creating the routing control on our online knowledgebase for any that think this may be a valid solution for them. Please note that while this routing option has the potential to reduce robocalls, it will require legitimate callers to press a button to be connected.