Volume 1 - October 1, 2020


Thank you so much for participating in our recent survey! We appreciate you taking the time to share your feedback with us. Your feedback helps shape the future of TSPA’s offerings. 

Here’s what we heard from you:

  • Learning and development is a top priority for this community. We’ll prioritize programs like panels and workshops, while continuing to build a long term resource library of case studies, playbooks, and templates.
  • There’s a lot of interest in a foundational training program like a trust and safety bootcamp. We’re excited to develop a trust and safety core curriculum.

  • Getting a better understanding of the state of the profession is also important. In the coming months we’ll begin a plan to gather industry-wide information about different trust and safety roles.

We’ve started planning online events to be held from now until the end of the year. The following topics were ranked as most interesting to the community, and we’ll do our best to align event topics with these:

  • Trends in global content regulation and impact on platforms

  • Monitoring global content trends based on current events

  • How T&S policies and processes are developed

  • Emergency operations: Responding to live-streamed content and real-time offline incidents


Thanks again for sharing your feedback with us!

Trust & Safety in the Wild

Content Moderator Sues YouTube

CNBC reported on September 22nd that a former content moderator recently filed a lawsuit against YouTube claiming she was required to watch horrifying content over the year she was employed and has since suffered from panic attacks, nightmares and the inability to be in crowded areas.  She states that YouTube failed to protect her mental health and did not provide workplace standards such as counseling and training to proactively recognize signs of post-traumatic stress disorder (PTSD).

Ultimately the lawsuit looks to compensate content other content moderators and ensure YouTube provides the tools and mandatory mental health support, to include screenings and treatment for both current and former employees.

After similar complaints from former Facebook content moderators, the company agreed to pay affected employees $52 million in a settlement this past May. They have also agreed to enhance their moderation tools to include the ability to mute audio and make videos black-and-white.

Click here for the full story.

For more top Trust & Safety news, check out the below links:

Reddit Bots Are Hunting Down Racists, One Post at a Time: Hate speech is rampant in subreddits—but automated bots and browser plug-ins are (sort of) fighting back.

TikTok's Content-Moderation Time Bomb

Dealing with Misinformation During a Pandemic 
June 17, 2020 - Mike Masnick/Copia Institute

The Trust & Safety Foundation is partnering with the Copia Institute to publish case studies showing how difficult it is to make online trust and safety decisions. One recent case study focused on what the publishing platform Medium had to grapple with, when an article downplaying the risks of COVID-19  went viral earlier this year and unintentionally spread misinformation. 

Click here for the full case study.
Community Corner

The Board of Directors and Advisors for TSPA have varied and full backgrounds of practical experience in online trust and safety. They bring knowledge and expertise to provide resources, training, and support for trust and safety professionals, and improve society’s understanding of the field. 

We’d like to extend a warm welcome to our two newest advisors:

Dona Bellow is a Responsible Innovation Manager at Facebook, where she builds programs to support product teams in anticipating and mitigating potential unintended consequences of the technology they ship. She previously worked at Twitter, Airbnb, and Google.

Jerrel Peterson is a Senior Policy Manager on the Trust & Safety team at Spotify. He previously served as the Head of Safety Policy for Twitter, and before that, spent a number of years in public policy at the state and federal level. He also has extensive experience working with marginalized communities.

Click here to learn more about Dona, Jerrel, and the rest of the TSPA directors and advisors!

Later this Fall, we will be hosting a virtual event focused on "How T&S Policies and Processes are Developed". This event will be available to TSPA members and non-members. Please fill out the form below if you have an interest in attending the upcoming event!



You still have time to register to vote in the upcoming election! Remind your family and friends and make sure your voice is heard this November!

Click here for more information on how to register!
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