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Volume 4 - January 13, 2021
A Word From Charlotte Willner, 
Our New Executive Director
It is my honor to join the TSPA and TSF as the founding Executive Director. I've spent the last 14 years in tech, first on the front lines of startup customer support, then leading trust and safety teams at Facebook and Pinterest. I love the work we do as T&S professionals, and I'm here to advocate for that work and for you and your teams.

It's more important than ever to be taking care of our T&S community. The public often doesn't have a lot of visibility into what we do, yet here we are this month, in the spotlight. It can feel like the whole world is watching our every move. A lot of you are caught between the stress of your vocation and the stress of your life outside of work - and, with no vacations to take, no live gatherings of friends and colleagues -- it can feel very lonely sometimes. This is just a note to say: you are not alone. We see you, we appreciate you. We are here for you and for each other. 

This month, I'm crafting our vision and goals for the year. We'll be rolling out some exciting programming and features (including, yes, that job board you've all been asking about) -- and I'm thinking hard about how to get us all together and keep us all together in meaningful ways. TSPA originally grew out of a series of in-person conferences, and was started with the idea of keeping those going -- but what the last year has really shown us is that we professionals are everywhere, and need to be included from everywhere. That's one of the values really shaping my decisions this first year at the helm. I also want to hear from you about what you'd like to see from us. I'm at, and I'm always here. Literally. Here in my house until at least June 2021, you know? So drop me a line with your ideas.

Charlotte Willner
Executive Director, TSPA | TSF
Trust & Safety in the Wild
Marketplace Risk Platform Podcast: What Trust & Safety Means in an Online World

Adelin Cai, Chair and Co-Founder of the Trust & Safety Professional Association (TSPA) talks to Elle Tucker about how the association came about, the need for training, support and education for trust and safety professionals, and what trust and safety means in a world where we are increasingly online. In this fascinating discussion, Elle and Adelin discuss the importance of developing and enforcing principles and policies that define acceptable behavior and content online - and how these have evolved through the COVID-19 crisis. Click here to listen.
Better than Nothing: A Look at Content Moderation in 2020

Wired covers the year in content moderation, highlighting topics like politicized mail-in voting, fact-checking labels, health misinformation, and claims of election victory. What's next for 2021? Wired predicts a need for greater transparency and accountability.

Click here for the full story.

For more top Trust & Safety news, check out the links below:

Big Tech's Crackdown on Donald Trump and Parler Won't Fix the Real Problem with Social Media

The Year that Changed the Internet

What Pornhub and Peleton Have in Common with Facebook

All the Platforms that Have Banned or Restricted Trump So Far

Sex Workers Warn of Unintended Consequences in Section 230 Fight

Substack's Curious Views on Content Moderation
Case Studies
Valve takes a hands off approach to porn via Steam
December 21, 2020 - Mike Masnick/Copia Institute

Valve clarifies their adult content policy principle, opting to take a distanced approach to content moderation when handling games distributed through the Steam Direct platform. This raises questions about implementation of the policy.

Click here for the full case study.

Twitter Attempts to Tackle Covid-Related Vaccine Misinformation
December 21, 2020 - Mike Masnick/Copia Institute

Twitter aggressively combats misleading COVID-19 content, including employing a new policy and a suite of enforcement mechanisms to address vaccine misinformation or conspiracy theories.

Click here for the full case study.
Community Corner
We're Hiring!

The Associate Director is a senior staff member on the TSPA team. Reporting to the Founding Executive Director, the Associate Director is responsible for the strategy and implementation of program operations, including fundraising and growth. The Associate Director is also responsible for identifying and addressing new initiatives and needs as they arise. As the Founding Executive Director’s first hire, you will be key to getting TSPA’s programs off the ground, and executing its strategy in order to develop its place in the world as the foremost professional association for the trust and safety community. You have the opportunity to shape the organization and its culture. This is a unique opportunity to build a new organization and shape how it positively contributes to the world.

Learn more and apply here!

Nuts and Bolts of Content Moderation: The Role of Technology

Internet companies of all sizes rely on a mix of technology and human content moderators to keep their sites and services safe and relevant. But technological content moderation tools are no silver bullet., and they can carry with them high costs and significant risks for user speech.

Join Engine and the Charles Koch Institute on Thursday, January 14th at 1:00PM to discuss the role, the realities, and the risks of automating content moderation.
Click here to register.

How Trust & Safety Policies and Processes are Developed

On December 17, we held a special public 1-hour panel discussing how trust and safety policies and processes are developed. Moderated by TSPA advisor Eric Davis and featuring analyses from seasoned trust and safety professionals, the discussion covered a range of topics from balancing local vs. global platform policies, to the role of automation and tooling, to the nuts and bolts of operational practices.

A recording of the event can be found here.
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