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Volume 5 - February 16, 2021
February greetings to you! We here at TSPA hope you're keeping well and taking care of yourself.

I'm excited to share our first public set of goals. These goals are the direct result of the ideas and feedback you've shared with us over the last few months. They're designed to be discrete, measurable, and to lay the foundation for all our work in the years to come.

I've got a lot on my plate this month, and the thing I'm thinking the most about is this: How do we ensure that our mission and values fundamentally center the experiences and needs of the historically least powerful people in the T&S ecosystem? What work can we do to amplify Black and Brown voices in our field? How can those of us in the major tech hubs connect with and empower an increasingly disperse community of T&S professionals around the world? How can we all help each other navigate questions of business prioritization and the real-world consequences of our work within vulnerable communities?

We all think about these issues for a living, and I want to hear from you as we fine-tune our founding business principles. Who should we be talking to? Who should we be inviting into this conversation? As always, I'm at - drop me a line with your thoughts.

Charlotte Willner
Executive Director, TSPA | TSF
Community Corner
TSPA Job Board
  You asked for it, we delivered: the TSPA Job Board is your first stop for all the freshest jobs in T&S at all experience levels. Whether you're a director thinking about a change, or mentoring a new grad who wants to know where to get started, there's something for everyone on the Job Board. Have a job you want listed? Email and we'll get it done.  

Mozilla Foundation
In collaboration with external experts in content moderation, online harms, and the protection of fundamental rights and freedoms online, the Mozilla Foundation is working to develop a policy to classify harmful video content and seeking volunteer expertise from the TSPA community. If this is something you could be interested in helping with, please reach out to Clara ( and she will pass along your information to their team!

Join the Club
TSPA has a Clubhouse Club! We'll be doing weekly chats on various topics in T&S, and you're all invited to the stage. "Trust & Safety in Tech" is for all T&S professionals, so feel free to join even if you're not a TSPA member yet. Clubhouse is still invite-only, so if you've got a few spare invites or you're looking for one, reply to us and we can make some connections.
"How Mental Health Research is Transforming the Tech Industry" (TSPA)
Tuesday February 23rd, 5:30 PM PST 

Join our Wellness & Resilience working group for a members-only talk by Dr. Miriah Steiger, PhD., LPC, Director of Global Research for Wellness & Resiliency at TaskUs. She'll outline her work on mental health in content moderation and discuss how tech researchers can best collaborate to improve care for trust and safety professionals. This session will not be recorded. Your company TSPA reps will receive invite details this week, so reach out to them to RSVP. If you don't know who your rep is, email us at and we can help!

"How to Become 'Stress-Proof'" (INHOPE)
Wednesday March 3rd, 3:00 – 4:00 PM CT

Short bursts of stress are an inevitable part of modern life. But how much is too much? Dr Mithu Storoni MD, PhD., will discuss the tools from her latest book which is an actionable guide to reducing stress, based on data from over 500 studies. This webinar is suitable for hotline analysts, content moderators and those who deal directly with CSAM. Register on INHOPE's website.
Mental Health Support
  Pace is a new startup offering low-cost group support sessions to people who can't quite afford therapy, or who simply want to feel less alone with what they're facing. Meeting times are currently anchored in the US but will be expanding. Check out their website here.  
Trust & Safety in the Wild

Parler is Back Online After a Month of Downtime

The alternative social network Parler has reopened after a month offline. The company announced in a press release that the site is now accessible for users with existing accounts and will accept new signups starting next week. Parler describes itself as politically unaffiliated, but the loosely moderated site became popular with conservative users who were either banned from larger sites or disagreed with the fact-checking and moderation policies of platforms like Twitter and Facebook. The relaunch comes after Apple, Google, and Amazon suspended service in the wake of January’s attack on the US Capitol, citing violent threats on the platform.

Click here for the full story.

For more top Trust & Safety news, check out the links below:

Black Doctors Work Overtime to Combat Clubhouse Covid Myths

Inside Twitter's Decision to Cut Off Trump

A New Front in the Content Moderation War; An Unexpected Outcome in the Old One

MeWe Sold Itself on Privacy. Then the Radical Right Happened

Inside the Making of Facebook's Supreme Court

Introducing Birdwatch, a Community-Based Approach to Misinformation
Case Studies
January 13, 2021 - Mike Masnick/Copia Institute

Bumble unwittingly swipes left on Sharon Stone's account, even after she successfully completed their selfie verification process. After a complaint from Stone, Bumble reactivates her account; Stone later muses about the circumstances leading to her suspension.

Click here for the full case study.

Removing Nigerian Police Protest Content Due to Confusion with Covid Misinfo Rules
January 5, 2021 - Mike Masnick/Copia Institute

Facebook's effort to fact check and moderate COVID-related misinformation runs into a conflict with people reporting on violent protests in Nigeria. The company grapples with reviewing globally-available content while taking specific regional terms and issues into consideration.

Click here for the full case study.
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