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If you have not experienced a "reboot loop" error in the past 30 days, then you may not require this update. Please read the rest of the announcement for more information.

Potential VeriFone Terminal Updates

All VeriFone devices periodically require software updates. Your VeriFone terminal may need to be updated to prevent any potential service disruption, including a "reboot loop" error where the machine will not stop restarting.
If you require the update, but do not update your VeriFone terminal by Friday, June 21, 2019, your terminal may experience service disruptions and will no longer be able to process transactions.

Starting Monday, June 17, AMG will be able to assist merchants who require this update. Please call us at (877) 997-9473 to verify that this update is required and have the issue addressed.

If you would prefer to update the terminal without our assistance, First Data has provided a step-by-step guide, which is included below:
Download and follow the steps provided in the links below to ensure your VeriFone terminal’s software is updated today and prevent any future service disruptions.
The following steps should be followed as outlined in First Data Client Alerts:
  • Step 1:  Determine Your CommServer Version
    The issue has been identified within Verifone CommServer. Any version of CommServer prior to 544 or 5441 is affected.
  • Step 2: Stop Terminal Reboot - If the terminal is not rebooting, Step 2 does not need to be performed.
This process stops the “reboot loop”, but will not fix root cause. In addition, you will need to perform Step 3.
If the terminal is not rebooting, Step 2 does not need to be performed.
  • Step 3: Update Terminal InformationNeeded for ALL terminals
Instructions are provided to perform a partial download, based on terminal model.

If you require further customer support, please raise a ticket through the Verifone XPI Support Portal or call 1-800-342-9080, Option 2 to talk with a Verifone agent.
Copyright © 2019 Advanced Merchant Group, All rights reserved.

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