JULY 2016

An Introduction to Chargebacks, Part II:

As mentioned in our previous article, even businesses with the most proactive security policies in place can fall prey to chargebacks, especially e-commerce merchants. A strong documentation policy, proper display of terms and conditions, and impeccable customer service can limit most chargebacks – but not all. While the burden of proof lies upon the merchant in most cases, it is not impossible to win a dispute. There are some methods that may lessen the frequency of a chargeback occurring and minimize time spent handling those that do occur.

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