Copy
Use this area to offer a short preview of your email's content.
View this email in your browser

Two HSMAI Europe invitations in one

HSMAI Europe Webinar on Customer Experience

Based upon his multiple awards-winning research and forthcoming book Prof. Dr. Phil Klaus' s presentation focuses on how you as the key decision maker can use this knowledge to: 
  • Measuring Customer Experience 
  • How to Develop and Execute the Most 
  • Profitable Customer Experience (CX) Strategies 

When: Thursday September 18th at 2 PM to 3 PM BST- British Summer Time (3 PM in Holland, Germany, Norway, Sweden etc.). The webinar is free for HSMAI Europe Members
 
Sign up for the webinar here

HSMAI Europe Digital Marketing Conference 2014

Thursday November 6th at WTM


The Third HSMAI Europe Digital Marketing Conference will take place on Thursday November 6th at WTM, South Gallery Rooms 23-26. Registration from 10 AM and the educational program start at 11.00 AM and last until 6 PM. 

Register now for The Third HSMAI Europe Digital Marketing Conference on emerging trends in hospitality digital marketing and take advantage of the generous offer. 

On Thursday November 6th - World Travel Market 2014, the leading global event for the travel industry, is hosting the Hospitality Sales & Marketing Association International’s (HSMAI) Europe Digital Marketing Conference as part of its compressive programme.

I am delighted WTM is hosting the HSMAI Europe’s Digital Marketing Conference. The event tops off a jam-packed final day for WTM”, Simon Press, Senior Director, World Travel Market

The Third annual HSMAI Europe Digital Marketing Conference is expected to attract an array of senior executives from the travel and hospitality industry interested in the latest trends and developments in their field of expertise. Content for the day will therefore cover the latest in online analytics, increase of direct conversions and metasearch. Cutting edge knowledge brought to you by the experts such as: 

  • Terri Scriven, Industry Head Travel at Google
  • Nikhil Gupta, Director of Hotels and Car Hire, Skyscanner
  • Malte Siewert, CEO at Trivago
  • Maud Larpent, Director, Direct Connect Development at TripAdvisor
  • eClerx, speaker TBA
The executive roundtable discussion will include Advisory Board Members of the HSMAI Europe Digital Marketing Board such as: 
  • Paul Mulcahy, Vice President of Distribution and Revenue Management at Mövenpick Hotels & Resorts
  • Niklas Schlappkohl, Director, eCommerce, The Carlson Rezidor Hotel Group
  • Riko van Santen, Vice President Digital Strategy & Distribution, Kempinski Hotels S.A.
  • Torsten Sabel, Chief Operating Officer, Customer Alliance
This full-day conference will take place in South Gallery Rooms 23-26 and includes: free entrance to all presentations, hand-outs, coffee/tea, lunch & networking.

FYI: In order to attend our conference you will first need to register for WTM here

Early Bird Rates for the HSMAI Europe Conference: The Early Bird deadline is September 23th 
  • HSMAI Member: 120 € 
including lunch, snacks and drinks.
  • Non Member: 165 €
 including lunch, snacks and drinks
Register now to take advantage of the generous offer.

Prices after September 23rd:

  • HSMAI Member: 165 €

  • Non Member: 210 €

Register here for the HSMAI Europe Digital Marketing Conference
For questions please contact us:
bgb@hsmai.no
+47 916 52 873
Dr Philipp “Phil” Klaus is Professor of Customer Experience and Marketing Strategy, founder of Dr. Phil Klaus & Associates Consulting, and holds multiple visiting professorships around the globe
 
More information about Dr. Phil
Sign up for HSMAI Europe Digital Marketing Conference here

You will meet:

Terri Scriven, Industry Head Travel at Google
Nikhil Gupta, Director of Hotels and Car Hire, Skyscanner
Malte Siewert, CEO at Trivago
Maud Larpent, Director, Direct Connect Development at TripAdvisor
Torsten Sabel, Chief Operating Officer, Customer Alliance
Paul Mulcahy, Vice President of Distribution and Revenue Management at Mövenpick Hotels & Resorts
Niklas Schlappkohl, Director, eCommerce, The Carlson Rezidor Hotel Group
Riko van Santen, Vice President Digital Strategy & Distribution, Kempinski Hotels S.A.
eClerx, speaker TBA


unsubscribe from this list    update subscription preferences