Stormshield Firmware Upgrade
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This is essential maintenance to ensure that your schools' Stormshield devices are working as effectively as possible.

When will the upgrade take place?

In order to guarantee that there is as minimal disruption as possible for you and your schools,
the upgrade is currently due to take place out of hours between 21:00 and 06:00 on Thursday 2nd February or Friday 3rd February. The upgrade will cause approximately ten minutes downtime to your schools' internet connections. It is important that during this period the Stormshield devices remains on and are not rebooted. 

What do I need to do?

Nothing at all. The upgrade will be entirely performed by our team. 

If you have any queries regarding this information, please don’t hesitate to get in touch with a member of our team.

0345 145 1234

Thank you!

® SurfProtect is a registered trademark of Exa Networks Ltd.
Copyright © 2017 Exa Networks Ltd, All rights reserved.

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