12 March 2020
COVID-19 Update
COVID-19 latest and feedback call
ARC England Director Lisa Lenton continues to work closely with the Department of Health and Social Care on their sector response to and guidance for COVID-19. Lisa is also Chair of the Care Provider Alliance whose website has their own CPA detailed infection control guidance and a summary page gathering all the latest coronavirus information

Lisa said, "We are keen to hear from members regarding key concerns they have as the situation escalates. We are working closely with colleagues and key stakeholders from the sector to feed in concerns and seek solutions. We know there are major factors to consider including infection control, workforce, PPE supplies and so on. The next step is to ensure that there is practical guidance available for providers. I will be contacting members in due course to keep information flowing as we have it."

CQC statement on how they are responding to the outbreak of coronavirus
CQC have written to all registered providers in England setting out how they are responding to coronavirus and how they plan to approach future decisions as the situation develops.

Ian Trenholm, Chief Executive said, “CQC inspection and regulation activity will continue. However, we will be adapting our standard inspection approach – adopting a targeted risk based approach to direct our efforts at areas of specific safety concern – this means that planned inspections of services may well be postponed. Clinically qualified CQC special advisors are already being supported to return to the frontline to help with the wider national response coronavirus - Guidance for social or community care and residential settings on COVID-19". 
Sign up for the latest CQC email alerts >

Budget: £5bn for coronavirus will help social care but government criticised for lack of sector funding 
Chancellor Rishi Sunak says some of emergency funding will go to councils to support vulnerable people but sector leaders bemoan failure to tackle wider resource shortfall. 

Read the full story on the Community Care website > 

Government COVID-19 guidance
Guidance for social or community care and residential settings on COVID-19 >
Guidance for health care professionals >
Information and advice for the public >

Easy Read handwashing guidance PDF 
Easy Read: Viruses and Staying Heathy PDF
Poster: Coronavirus and how to stay safe PDF
Easy Read Coronavirus information PDF
Welcome to our new Relationship and Communications Manager

A warm welcome to you all from me, Liz Collins, the new Relationship and Communications Manager for ARC England.

It's been a busy and interesting time to join ARC. Members will have started to see emails from me and I've begun speaking to some of you over the phone. I'm looking forward to getting to know even more of our members at our events coming up in the next few months. Look out for details of our networking events up and down the country... 

This is my first issue of Real People - do let me know what you think and what you'd like to see in future issues.

Social Care News
CQC Report on Sexual Safety Launched 

CQC have launched their much-anticipated report 'Promoting sexual safety through empowerment: A review of sexual safety and the support of people’s sexuality in adult social care'.

The report draws the connection between an environment which allows people the basic human right to express their sexuality, and an open culture where people feel able to raise concerns around safety where necessary. It looks at how adult social care services keep people safe from sexual incidents. It also looks at how services can support them to express their sexuality. 

Read the full story and download your copy of the CQC report 'Promoting sexual safety through empowerment' on the ARC website >

Young person helping people with learning disabilities to cookDepartment of Health and Social Care (DHSC) launches pilot campaign introducing social care careers to 15-18 year olds  
A social media campaign to introduce careers in social care to 15-18 year olds has been launched by the DHSC and will consist of online articles, Instagram stories, and Facebook videos and each post will take the audience to where they can find information about routes into the sector.

Read the full story >

Health Secretary Hancock calls for cross-party views in focus on social care funding reform
Health and social care secretary's letter to all MPs and peers says reform will focus on safeguarding people from 'catastrophic costs' and being forced to sell their home to pay for care, and not addressing the level of funding for the current social care system, which is widely believed to be deeply inadequate.

Read the full story at Community Care >  

How connecting health and social care can save 
As we know, social care can act as a preventative measure, aimed at promoting wellness, better housing and combating loneliness, to tackle serious burdens on the healthcare system. 

Connecting health and social care is a necessary 21st-century evolution of overburdened services.

Just 20 per cent of a person’s health outcomes rely on medical care; housing, education and other social factors collectively influence the remaining 80 per cent. Joining up domiciliary care, mental health services and healthcare, through digitalisation and sharing data, creates a continuum of care, but is only happening in pockets.

Read the full story at Raconteur > 

ARC Members' News
ARC England member Community Integrated Care launches UK’s first accessible recycling guide for people with care or support needs 
The UK’s first accessible guide to recycling for people who have care or support needs has been launched, as part of a pioneering programme delivered by the national social care charity and ARC England member Community Integrated Care.

Read the full story on the ARC England website >
Yarrow stay outstanding!
Yarrow management teamARC England member and learning disability support provider Yarrow has retained an outstanding overall rating in its latest CQC (Care Quality Commission) inspection, published in February 2020.

John Crawford, CEO of Yarrow, comments, “Yarrow is absolutely delighted to retain our Outstanding rating. It is a reflection of the passion and commitment of Yarrow staff who work so tirelessly to achieve the best for the people we support".

Read the full story and CQC report on Yarrow's website >
Video Created to Show Rewards of Working in Care
Specialist care provider, Richardson Care, has created a unique video in a bid to recruit more care support workers. The organisation supports adults with acquired brain injury or learning disabilities and opened a new care home in 2019, so more care workers are needed as the service expands.Clare Richardson-Cheater, Managing Partner

Laura Richardson-Cheater, Managing Partner at Richardson Care, says: “We know that the demand for care workers is high and we want to show that working in care can be truly rewarding. We’re very proud of our team and are fortunate to have a relatively low turnover of staff. Not only do we offer a range of employment benefits, but we strive to create a happy working environment. We thought we would take the unusual approach of creating a video to encourage more people to come and join us.”

The video shows care support workers and managers talking candidly about why they love working for Richardson Care, and the satisfaction that they get from supporting the service users.  For example, Tracey, an Activity Support Worker says: “I’ve worked in care for over 20 years and this [home] is just perfect!”

Watch the video at

Photo: Laura Richardson-Cheater, Managing Partner
Workforce Development Fund News
There's still time to claim your Workforce Development Funding (WDF) - claims deadline extended to May 2020
If you are an Adult Social Care provider in England you could claim funding towards the cost of your staff's qualifications by accessing the Workforce Development Funding (WDF) through our national partnership.

The WDF claims deadline has been extended, enabling ARC to submit claims up to 29th May 2020 to Skills for Care. Therefore please ensure your claims are submitted to ARC by Tuesday 26th May to allow time for checking, clarifying queries and processing your claim, before the funding year ends.  

Important: Your claims need to include the following:
  • ASC-WDS needs to be updated by 31st March 2020 to be eligible to claim
  • If ASC-WDS is not updated by this date you will not be able to submit a claim for 2019/20 funding
  • Qualifications with an issue date in April and May 2020 can now also be claimed in this funding year 2019/20.
  • Include an ARC Claim form and Full Certificate copies
  • Certificates to include the Learner ULN Number, and registration number
  • ARC Partnership agreement if not previously submitted this year
For information about accessing the Workforce Development Funding, please contact Jayne on 01246 541671, email or see the WDF guidance and documentation on our website.
Learning Opportunities with ARC England
Workshop header
We have a range of training workshops scheduled in the coming months. Book your places by completing a downloadable booking form and returning it to

In-house Workshops
All of our one-day workshops can also be held 'in-house' within your organisation for up to 15 of your staff. Costs start from £625 (ARC Members) or £725 (non-members) plus the trainer's expenses.

Please contact us to discuss your requirements 
T: 01246 555043
Get involved - events and resources
Buckinghamshire New University launch opportunity for people with Learning Disability and Autism to train as Involvement Champions 

The School of Nursing and Allied Healthcare at Buckinghamshire New University have launched a new project to train people with Learning Disability and Autism lived experience as Involvement Champions, who will then inform the development of policy and service development.  

Interested individuals will take a three-day training programme to become Involvement Champion. On completion they will receive a certificate and be registered for paid work with Health Education England and Buckinghamshire New University on various policy and service development projects. 

Booking is now open for March and April. Register your interest by emailing
The 'I Decide' Charter

A European funded project "I Decide" recognised that for many people with learning disabilities making decisions is something they need help with and are often prevented from doing by others or the legal system in their country. The "I Decide Charter" was produced to encourage providers to support decision making, "Making a reality of the United Nations Convention on the Rights of Persons with Disabilities (UN CRPD) at a personal level."

Download "I Decide" Charter >
Download "I Decide" Easy Read Charter >

Calling all ARC members! Do you have a news story you would like to share in this newsletter?
Let us know! 
Contact us for more information:
  01246 555043 | 
We hope you enjoyed the latest edition of Real People. If you have a story you would like to promote or comment on, please email us at
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