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News from Toronto Community Housing  | Special edition 
Message from the Interim President and CEO 

On behalf of Toronto Community Housing, I would like to share with you our action plan: Getting it done: Real Change in Toronto Community Housing

Cover of Getting it done: Real change at Toronto Community Housing.In July, the Mayor's Task Force on Toronto Community Housing presented their interim report with seven recommendations for how we could better serve residents. They gave us 60 days to develop action plans in four areas: safety and security, building conditions, jobs and opportunities for residents, and customer service. The 71 initiatives in our report are our response to this request.

We call our report Getting it done because we mean it and because it is true. Among other things, it demonstrates what we are about as a company. It shows our expertise and vision to deliver real change for residents and highlights what we can do, provided we have the resources and organizational stability to see these action plans through.

Over the past two months, staff have worked tremendously hard to develop these action plans. These 71 initiatives will create improvements for residents by the end of 2015 and into 2016. Many projects are already underway, including:
  • A new partnership with Toronto Crime Stoppers to help residents report crime anonymously.
  • Hiring and training 60 new cleaners who are all on the job now.
  • Stronger support for economic opportunities for residents, including allowing direct awards to resident-led businesses of contracts under $100,000.
In addition, we plan to implement 20 new initiatives by the end of this year that will further benefit residents. For example:
  • 18 additional Community Patrol Officers will be on the ground; our officers will be spending more time in communities, building more trust and rapport with residents, and conducting safety audits in 10 communities with major safety needs.
  • The Closing the Loop program will be extended to 10,000 residents by the end of 2015 (and across all operating units city-wide by the end of 2016, subject to budget approval). This program contacts residents after repairs are made in their homes so that they can rate the quality of repairs and customer service.
  • Customer service standards and the principles of a Resident Charter, jointly defined with resident input, will be developed before the end of 2015. 
By the end of the year, we want residents to experience cleaner buildings, faster response times when they call the Client Care Centre, more reliable elevator service, Community Safety Unit officers more visible in their communities, improved building security systems, more opportunities for jobs and training, and more courteous and respectful service.
 
Our Getting it done report builds on our strengths as a company to change and improve how we deliver services to residents, how we collaborate with residents as our partners, and how we provide real value to the people of this city.
 
Greg Spearn  President and CEO (Interim)





Greg Spearn 
President and CEO (Interim)

Read Getting it done: Real Change in Toronto Community Housing to learn more about Toronto Community Housing’s Action Plans.

Read the news release on Toronto Community Housing’s Action Plans.

Read Interim President and CEO Greg Spean's remarks on Toronto Community Housing's Actions Plans.
Left to right: President and CEO (Interim) Greg Spearn, Muna Mohammed, Blake Hutcheson, Mayor John Tory and Bud Purves, Chair, Toronto Community Housing Board of Directors holding copies of action plans at the September 10 announcement.
Left to right: President and CEO (Interim) Greg Spearn, Task Force members Muna Mohammed and Blake Hutcheson, Mayor John Tory, and Bud Purves, Chair, Toronto Community Housing Board of Directors, holding copies of action plans at the September 10 news conference. 
Contact us

If you have any thoughts or questions about what you have read, please contact us by emailing insidehousing@torontohousing.ca.
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