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25/03/15

New Independent NHS Complaints Advocacy Service in Surrey

Dear Colleague,

Next week will see a change in the NHS Complaints Advocacy Service in Surrey. From 1st April, these services will be delivered by Healthwatch Surrey with our new partner Advocacy in Surrey. 

We would be grateful if you can update your information with the contact details below. The new web pages are live and publicity materials will be available shortly. Posters and leaflets about the advocacy service can be ordered 
here. 

We are planning to expand and develop the service throughout the next year. We will be offering home visits and telephone support. People will also be able to meet their advocates by appointment in any of the Surrey Hubs situated throughout the County. Those people who are currently being supported by an advocate should experience a seamless handover and, for the most part, they will continue to be supported by the same advocates.

If you have any queries about the new service you can direct them in the first instance to
me. We will keep you informed of developments in the service as they happen. If you would like to discuss the service please contact us to arrange a meeting.


Kind regards,
 
 
Mike Rich
Chief Executive
Healthwatch Surrey
Advocacy in Surrey
We have partnered with Advocacy in Surrey to deliver this service.  Advocacy in Surrey is managed by Surrey Disabled People’s Partnership (SDPP). The organisation runs a wide range of county wide advocacy services and work in partnership with other advocacy providers to ensure that individuals have the access to the right advocacy service for their needs.

Contacting the NHS Complaints Advocacy Service in Surrey
Telephone: 0300 030 7333
Website:
www.nhscomplaintssurrey.co.uk
Emailadvocacy@healthwatchsurrey.co.uk
Text (SMS): 07561 392818
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