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 News from the Support Driven community                                                   View this email in your browser
Question

Of

The

Week
In this weekly series, we'll highlight one question from the Support Driven Slack. The question will be posted in the #Weekly-question channel-- join the conversation by responding with your feedback or by replying to this email! 

Here's this week's question from Colin Flanigan:
"Does your company provide “priority” or “enterprise” support offerings for your highest paying customers? If so, what do you provide? If not, why not?"
Community Updates
 
If you've ever wondered what it takes to make remote work, work - we have a webinar for you.

It's all about Solution-Oriented Leadership for Remote Teams of All Sizes and features Åsa Nyström (VP of Customer Advocacy, Buffer) and Daniel Danilov (Team Lead & Hiring, Automattic) are sharing solutions to the hard things about leading remote teams. Space is limited and we'll be sending the recording to everyone that registers so save your spot now

We're only several short weeks away from the Support Driven Leadership Summit in Boston. Make sure to save your space by purchasing your ticket before it's too late!
Community Member Shout-Outs
Massive shout-out to Mitchell, who's taking the next step in their career. You're always welcome in the SD community!
And welcome to all new community members, including Sarah!
Top Community Conversations

Click on the images to read the full thread and join the conversation!

From #chit-chat


From #chit-chat


From #chit-chat


From #culture


From #knowledge-management


From #leadership


From #leadership
The Articles We're Reading
 
Homus Distractus: the all-too-familiar feeling of being easily distracted when working from the comfort of your home. 

Beyond Channels: More Effective Customer SupportPosted by Craig Stoss in #reads
 
Going beyond channels through changes to your products and services will make support easier to access, reduce customer effort, and allow you to resolve tickets faster. 
 
Community Calendar


Sep 25, 2019 03:30 pm | Andrea Badgley

Support Driven Leadership Summit, September 25-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.


Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

Sep 11, 2019 07:15 am | recruitment

WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential […]


Sep 06, 2019 07:34 am | damon

We’re Holding Out For a (Support) Hero Here at Simplero we tell our customers, “You don’t have to hire a tech whiz to skyrocket your online business”. That’s because our Support team is full of tech whiz’s like you! Not tech whiz like I can read code (although bonus points if you do) – we’ve […]


Sep 05, 2019 03:16 pm | jobs

Your Mission, Should You Choose to Accept: Join our passionate team of top-notch engineers to solve a real-world problem, and help people spend less time managing expenses and more time pursuing their real goals. As we revolutionize the way people manage their expenses, being part of the Expensify team means building the easiest, fastest, and most […]


Sep 05, 2019 01:14 pm | jobs

Your Mission, Should You Choose to Accept: Join our passionate team of top-notch experts to solve a real-world problem, and help people spend less time managing expenses and more time pursuing their real goals. As we revolutionize the way people manage their expenses, being part of the Expensify team means building the easiest, fastest, and most […]


Aug 29, 2019 10:26 am | cortlin

Do words like inquisitive, creative, and analytical describe you? Are you known for your listening ear? Can you take customer feedback and engineer ingenious solutions? Are you enthusiastic about implementing machine learning technologies? If you have answered yes to at least three of those questions, our sales engineer role may be the one for you. […]




Find more customer support jobs on our community job board and in #job-board!
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About this Newsletter
 

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!
 

You joined because you're interested in growing as a support pro!


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