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 News from the Support Driven community                                                   View this email in your browser
Question

Of

The

Week
In this weekly series, we'll highlight one question from the Support Driven Slack. The question will be posted in the #Weekly-question channel-- join the conversation by responding with your feedback or by replying to this email! 

Here's this week's question:
"where does support live in your organization? Is it top level (i.e. reporting to C-suite) or is it a part of a department? What are the benefits/drawbacks of how it’s set up?"
Community Updates
 
  • Whether you're looking to catch up on the talks you missed or if you weren't able to join us in person, great news! All of the talks from SD Expo Americas are now available on video. You can find them here! Access is available for $100USD for non-ticket holders. If you joined us in person at the event, you will have received a coupon code for complimentary access! 
 
  • We're still looking for volunteers to play a crucial role in SD Leadership Summit in Boston! Bonus: 5-6 hours of work will give you access to the entire duration of the event. Learn more in this blog post!
Community Member Shout-Outs
Huge shout-out to Jake, who created a super helpful resource which took home the top prize in his team's Hackathon, and who was kind enough to share it with the rest of the community! Make sure to check out his work by clicking on the image below:
And a huge welcome to all new community members, including Tim!
Top Community Conversations

Click on the images to read the full thread and join the conversation!

From #chit-chat

From #customer-experience

From #diversity-inclusion

From #knowledge-management
The Articles We're Reading

Planning for Long-Term Customer Success in Early Stage Startups - Posted by Michaela Galfiova in #reads
 
Customer success teams do many different things – support, education, experience, etc. – but, really, their core effort is to make sure customers get the most out of your offering.




6 Reasons to Use Co-Browsing Over Screen Sharing in SaaS Customer Support - Posted by Valeriya Yordanova in #reads

Co-browsing and screen sharing are the two main solutions on the market enabling organizations to achieve that goal. Although at first glance they might look the same, they have variations in features and capabilities making them best in different scenarios.
 
Community Calendar


Sep 25, 2019 03:30 pm | Andrea Badgley

Support Driven Leadership Summit, September 25-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.


Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

Aug 22, 2019 11:31 am | kieley.crisp

To apply for this position, please read our job description and follow the instructions at the bottom. EventBooking is looking for a full-time Client Success Specialist. The Client Success Specialist is the primary project manager and main point of contact for venue professionals implementing EventBooking’s VenueOps software. The Client Success Specialist establishes a relationship with […]


Aug 16, 2019 09:48 am | brianna

Our customer support team is here on the front lines at Rev.  As a support representative you will play a major role in providing an exceptional experience to both our customers and freelancers. We are seeking full and part time support reps who want to wear a lot of hats and like to learn. This […]


Aug 15, 2019 09:39 am | accounts

    DESCRIPTION ABOUT BALENA Balena’s mission to unlock the potential of physical computing by removing friction for IoT fleet owners. We believe that edge computing is the next major computing paradigm, and every new computing paradigm needs a scalable development platform to match. We’re building that platform with a complete, end-to-end solution that makes […]


Aug 02, 2019 01:03 pm | catherine1

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world. We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite […]


Jul 30, 2019 12:43 pm | mike

Customer Advocacy Team Lead Location: Remote (at this time we are only able to accept applications from candidates who reside in CA, NJ, NC, IA, TN, GA, VA, OR) Reports to: Manager, Customer Advocacy The mission of Avocado is to be the most respected source for green home products at affordable prices — while maintaining […]




Find more customer support jobs on our community job board and in #job-board!
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About this Newsletter
 

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!
 

You joined because you're interested in growing as a support pro!


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