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 News from the Support Driven community                                                   View this email in your browser

Message of the Week

Hi SD! Vicki here. The #support-engineering Slack channel is the perfect space to discuss development and tooling. Join the conversation if you're looking for advice in this field, like @khuse did below! 

Community Updates
 
  • The newest iteration of the Aspire Mentorship program is live! Aspire pairs Support folks looking to further their development with tenured mentors.If you're interested in applying to be a mentor or mentee, fill out the Aspire application form

  • Support Driven Expo Americas is right around the corner! If you're planning on joining us in Portland this upcoming Thursday and Friday, make sure to book your tickets soon! While you're at it, make sure to register for the Support Driven Welcome Party hosted by Zendesk and Tymeshift. 
Community Member Shout-Outs
Know someone who deserves a shout-out? Nominate them using the Community Shout-Out Form!
Sarah Godlewski has played a pivotal role in the SD community. From volunteering her time as a talk coordinator for Expo to assisting with our Terms of Service, Sarah has a huge impact on  the community. Thank you Sarah! 
 
- A Support Driven Community Member

Congratulations and welcome to the newest member of the SD team, @bferg! 


And welcome to alll new members of the SD community, including Gladys! 

Top Community Conversations

Click on the images to read the full thread and join the conversation!

From #chit-chat

From #leadership

From #operations

From #leadership

From #chit-chat
The Articles We're Reading
 

People visit your website. They sign up for a free trial. By the end of the trial period, all of those trial users become paying customers. How wonderful! 100% conversion is what every business dreams of. But ask any SaaS company and they will tell you that getting up to 20% of their trial users* to convert is the achievable goal to have. And yet, most SaaS companies struggle to convert more than 5% of their users. I can think of a few reasons for this low conversion rate: the product does not provide value to the user, or that the product is complex. Luckily for you, user onboarding can solve both these problems.


Winter is Coming: Prepare for your Seasonal Rush Now (Yes, Now) - Posted by Michaela Galfiova in #reads

Just like Jon Snow before an attack on Winterfell, you need to prepare for your seasonal rush so you can thrive instead of just survive the winter.

Community Calendar


Jul 10, 2019 11:00 am | Vicki Laninga

Register for the How Do You Keep Your Sales and Support Team in Sync? Webinar from Freshworks. Sales and Support are two of the most essential teams in any business. Without your sales team, you can’t get more customers. And without your support team, you can’t retain those customers. Both teams have a common goal […]


Jul 11, 2019 12:00 am | Andrea Badgley

SD Expo Americas, July 11-12 in Portland, Oregon, brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.


Sep 25, 2019 12:00 am | Andrea Badgley

Support Driven Leadership Summit, September 26-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.


Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

Jul 03, 2019 01:19 pm

WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential […]


Jul 01, 2019 04:30 pm | jobs

Your Mission, Should You Choose to Accept: Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating the whole process from the beginning to the end. About The Job As a Success Coach, you’ll focus on making sure that our […]


Jun 24, 2019 09:10 am | recruitment

WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential […]


Jun 16, 2019 01:09 pm

We are looking for a seasoned support specialist who knows the ropes of SaaS, loves customers, loves remote, and wants to work for us. Are you looking for a new company to hone and grow your skills in customer support? Working for YouCanBook.me is a pretty good gig: You get remote work, you get great […]


Jun 03, 2019 11:02 am | rachel1

Over 8,000 businesses in 140 countries use Help Scout to serve their customers in the most human, helpful way. As a Customer Champion, you’re at the heart of what drives us — our customers. You’ll have a considerable impact on the company in a number of ways.  You’ll help customers learn the best way to […]




Find more customer support jobs on our community job board and in #job-board!
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About this Newsletter
 

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!
 

You joined because you're interested in growing as a support pro!


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