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 News from the Support Driven community                                                   View this email in your browser
Question


Of


The


Week
In this new weekly series, we'll highlight one question from the Support Driven Slack. The question will be posted in the #Weekly-question channel-- join the conversation by responding with your feedback in this thread or by replying to this email! Next week, we'll be sharing your top responses via blog post in this very newsletter!

Here's this week's question from Stacy Justino: 
"Do you have a mentor? If so, how did you go about connecting with them? How did you determine what you were looking for in a mentor?"
Community Updates
 
Community Member Shout-Outs

A huge congratulations are in order for Mike, who's celebrating the next chapter in their career: 


And welcome to all new community members, including Zachary!

Top Community Conversations

Click on the images to read the full thread and join the conversation!

From #chit-chat

From #chit-chat

From #customer-experience

From #leadership

From #leadership

From #quality
The Articles We're Reading
 
With a happy balance, you’ll have a team that is able to handle high-volume situations, but still have the focus and care to work with individual customers to understand their problems.



Self-Care is Not an Indulgence. It's a Discipline. - Posted by Jenny Dempsey in #reads

Self-care is not an indulgence. Self-care is a discipline.It requires tough-mindedness, a deep and personal understanding of your priorities, and a respect for both yourself and the people you choose to spend your life with.
 
Community Calendar


Sep 25, 2019 03:30 pm | Andrea Badgley

Support Driven Leadership Summit, September 25-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.


Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

Aug 02, 2019 01:03 pm | catherine1

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world. We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite […]


Jul 30, 2019 12:43 pm | mike

Customer Advocacy Team Lead Location: Remote (at this time we are only able to accept applications from candidates who reside in CA, NJ, NC, IA, TN, GA, VA, OR Reports to: Manager, Customer Advocacy We’re seeking to add a Customer Advocacy Team Lead to our Leadership Team The Customer Advocacy Team Lead is a natural […]


Jul 30, 2019 10:23 am | rshaw

Manager, Support Engineering – Terraform Location: US Remote HashiCorp is seeking a Manager, Support Engineering to join the Terraform Support Engineering team.   This strategic role will be based in the US region working remotely and report to the Associate Director, Support Engineering – Terraform. In this role the Manager, Support Engineering will work hand in hand […]


Jul 30, 2019 10:17 am | rshaw

Lead Implementation Services Engineer Location – Remote US HashiCorp is a fast-growing start-up based in San Francisco.  We solve development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks.  We’re writing software to take you all the way from yesterday to today, and then safely to tomorrow and beyond. Physical, virtual, containers. […]


Jul 30, 2019 10:11 am | rshaw

Manager, Support Engineering – Nomad REMOTE USA About HashiCorp HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build tools to ease these decisions by presenting solutions that span the gaps. Our tools manage both physical machines and virtual machines, Windows, and […]




Find more customer support jobs on our community job board and in #job-board!
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About this Newsletter
 

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!
 

You joined because you're interested in growing as a support pro!


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