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Message of the Week

Hi SD! Vicki here. The 'Eureka!' moment while helping a customer solve their problem can sometimes feel like it's time to explore a side hustle in sleuthing. 

Community Updates
There comes a time in every community's life when a Terms of Service becomes a necessity. As Support Driven explores our ToS, community input is as important as ever. Learn more about our thought process in @Scott's blog post, It's Time for Terms of Service, and share your thoughts in the Support Driven Terms of Service Survey by April 27.

Great news for anyone who hasn't registered for Empower 2019 hosted by Guru: the deadline for registration has been extended until Monday! Don't miss out on a lineup full of industry heavyweights, including some familiar SD Community faces. 
Community Calendar

May 07, 2019 12:00 am | Vicki Laninga

Empower 2019 is your chance to collaborate and learn alongside other Revenue Team execs. Leaders from Sales, Support, and Customer Success will descend on Philadelphia for two jam-packed* days that will leave you inspired, smarter, and empowered to lead your teams.

Jul 11, 2019 12:00 am | Andrea Badgley

SD Expo Americas, July 11-12 in Portland, Oregon, brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

Sep 26, 2019 12:00 am | Andrea Badgley

Support Driven Leadership Summit, September 26-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
Top Community Conversations

Click on the images to read the full conversation thread!

From #chit-chat

From #chit-chat

From #chit-chat

From #customer-experience

From #leadership

From #leadership

The Articles We're Reading
 In a world with increasingly long workweeks and demanding workplace expectations, there’s a lot of talk about what makes people happy at work — from generous paternity leave policies to flexible hours to perks like endless LaCroix in the break room. But being reasonably happy at work is one thing; truly loving your job is another. Here are some factors that can take you from “like” to “love” at work.

5 Awesome Ways to Improve Your CSAT Survey Response Rate - Posted by Michaela Galfiova in #reads
So how can you get more survey responses and a more accurate CSAT score? It’s important to think about both how you distribute your survey, and also your survey design.
The Support Jobs You're Looking For

Apr 15, 2019 10:15 am

Coda is a rapidly growing startup building a platform that empowers people to build docs as powerful as apps. We’re backed by some of the Valley’s leading venture capitalists, and have assembled a world-class team across offices in San Francisco, Mountain View, Seattle, and New York City and are open to remote locations as well. […]

Apr 04, 2019 04:44 pm

Hi there! We’re looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on… We know applying for and taking on a new job at any company requires a leap of faith. We […]

Apr 03, 2019 09:26 am

We are looking for someone to act as a partner, consultant and advisor to our growing base of software clients. You will be working with technology companies, offering top-notch customer support and creating long term customer relationships. And above all, you will be helping real people trying to solve real business problems. Ideally, you have […]

Mar 29, 2019 02:42 pm

Your Mission, Should You Choose to Accept: Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating  the whole process from the beginning to the end.   About The Job As a Success Coach, you’ll focus on making sure that […]

Mar 25, 2019 06:28 pm

Engagio is a B2B SaaS application in the marketing technology space with about 55 employees and 225 customers. Our CEO was the co-founder of Marketo and we’re well on our way to build the next great marketing platform. The Success Engineering team manages technical support and technical services and works closely to be the bridge […]

Find more customer support jobs on our community job board and in #job-board!
About this Newsletter

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!

You joined because you're interested in growing as a support pro!

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