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Message of the Week

Hi SD! Vicki here. "Efficient laundry management" may not be mentioned as an actual benefit for remote employees, but let's get real: it definitely should be. 

Community Updates
  • Support Driven Leadership Summit tickets are on sale now! Taking place in Boston from Sept 26-Sept 27, this event brings leaders in customer support, customer success, and operations together, and is not to be missed if you oversee a team!
Community Calendar

Apr 15, 2019 12:00 am | Vicki Laninga

Register for

May 07, 2019 12:00 am | Vicki Laninga

Empower 2019 is your chance to collaborate and learn alongside other Revenue Team execs. Leaders from Sales, Support, and Customer Success will descend on Philadelphia for two jam-packed* days that will leave you inspired, smarter, and empowered to lead your teams.

Jul 11, 2019 12:00 am | Andrea Badgley

SD Expo Americas, July 11-12 in Portland, Oregon, brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

Sep 26, 2019 12:00 am | Andrea Badgley

Support Driven Leadership Summit, September 26-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
Channel of the Week

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Top Community Conversations

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From #chit-chat

From #chit-chat

From #knowledge-management

From #leadership

From #leadership
The Articles We're Reading
The Secrets to Designing a Curiosity-Driven Career - Posted by Mary Pelfrey in #reads

Zainab Ghadiyali’s path to tech has been anything but conventional. While her recent resume is impressive —  spanning a rise up the engineering ranks at Facebook, her current role as a Product Lead at Airbnb, and a side hustle as the co-founder of Wogrammer — the inclines and contours of her unlikely path to Silicon Valley are far more remarkable, delineating the cartography of an extraordinary career.

7 Types of Thank-You Emails (With Examples) - Posted by 
Swaathishree in #reads

The phrase thank you holds a lot of power.
Being a sign of gratitude, it has the ability to create a strong bond between a brand and its customers. But, most businesses don’t make enough time to say thank you when required.
It is important to thank your customers as it helps establish a good rapport with them. In fact, data1 says that consumers with an emotional connection to brands have 306% better lifetime value than satisfied customers.

Customer Feedback Tools: Should You Build or Buy? - Posted by Michaela Galfiova in #reads

But as you grow, the number of tools you need increases, and some of them might be tempting to build internally. For example, many companies might build their own admin panel because of the customization needed. At what point does it make sense to pay another software company to provide a tool, or when should you build it yourself?

To answer that question, we look at the benefits internal tools can bring to your customer support team, and then dive into the thought process of CTOs and product managers when deciding whether to build or buy.

The Support Jobs You're Looking For

Apr 04, 2019 04:44 pm

Hi there! We’re looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on… We know applying for and taking on a new job at any company requires a leap of faith. We […]

Apr 03, 2019 09:26 am

We are looking for someone to act as a partner, consultant and advisor to our growing base of software clients. You will be working with technology companies, offering top-notch customer support and creating long term customer relationships. And above all, you will be helping real people trying to solve real business problems. Ideally, you have […]

Mar 29, 2019 02:42 pm

Your Mission, Should You Choose to Accept: Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating  the whole process from the beginning to the end.   About The Job As a Success Coach, you’ll focus on making sure that […]

Mar 25, 2019 06:28 pm

Engagio is a B2B SaaS application in the marketing technology space with about 55 employees and 225 customers. Our CEO was the co-founder of Marketo and we’re well on our way to build the next great marketing platform. The Success Engineering team manages technical support and technical services and works closely to be the bridge […]

Mar 20, 2019 03:49 pm

Stack Overflow is a fast-growing network of over 150 question and answer sites on diverse topics from computer programming to photography and gaming. We also provide a comprehensive suite of recruiting tools for companies and private instances of Stack Overflow for developers. You’ll be supporting Stack Overflow Talent, Stack Overflow for Teams, and the entire Stack […]

Find more customer support jobs on our community job board and in #job-board!
About this Newsletter

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!

You joined because you're interested in growing as a support pro!

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