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Message of the Week

Hi SD! Vicki here. One of the best parts about being part of a community like this is the deep investment so many show in building up both one another, and the . Be it through volunteering, mentoring, or just being kind: let's take a moment to appreciate the hard work and care from each and every member of this community! ❤️

Community Updates
  • Volunteering at SD Expo Americas is a great opportunity to be involved, get to know organizers and speakers, and score free ticket! Learn more about volunteering at Expo Americas in Portland OR from July 11-12 in this blog post
  • Have you submitted your proposal to present a case study or lightning talk at Leadership Summit yet? It is no longer necessary to upload a video pitch, so apply away using the Speaker Application form!
  • Cool new channel alert: New channel alert! Thanks to the initiative of Conor, Charlotte, and other community members, we now have a #leadership-mastermind channel to help people find and get involved with mastermind groups.
Member Shout-Out

SD Shoutout to Lisa Hunt who you may know from her Slack handle -- @lisahhhhh (5 h’s) -- and her fun dresses when she speaks at Support Driven conferences. She has been building a London support community, one breakfast at a time, and her most recent SD adventure was to coordinate the workshop program and present a workshop for Expo Europe (see blog post for her insights). Thanks for being an integral part of Support Driven, Lisa! You’ll find Lisa in #leadership for learning, #zlocal-uk to get to know people near her, and #x-crafting, just for fun :-).

If you’d like to give a shoutout to someone in SD, we’d love to share! Please fill out this form to give us the details.

 In other exciting community member news, @Emmi found a job after attending SD Expo Europe. Congratulations Emmi!

And welcome to all our new members, including Francisco who introduced himself in #chit-chat this week!
Top Community Conversations

Click on the images to read the full thread and join the conversation!

From #trust-safety-security

From #leadership

From #leadership

From #knowledge-management

From #chit-chat

From #customer-experience

From #leadership

From #zlocal-remote
The Articles We're Reading
9 Qualities of Remarkably Confident People - Posted by @philnick in #leadership
Keep in mind confidence is not bravado, or swagger, or an overt pretense of bravery. Confidence is not some bold or brash air of self-belief directed at others.

Confidence is quiet. Confidence is a natural expression of ability, expertise, and self-regard.

Six Ways to Excite and Engage Your Support Team - Posted by @Michaela Galfiova in #reads

When employees are engaged they are happier, more likely to be promoters of your company and bring in other amazing candidates, and help boost fiscal prosperity of the company they work for.

Community Calendar

May 16, 2019 06:30 pm | Vicki Laninga

Register for Customer Success Career Pathing. There are many directions your career in Customer Success can take you however, you may not know which options exist or how to plan for your next opportunity. At this event, you’ll hear from CS industry leaders on how their organizations’ Customer Success teams are structured and what opportunities […]

May 30, 2019 06:30 pm | Vicki Laninga

Join Aircall and MaestroQA for a panel discussion on: - Training your squad to handle the pressure of a live audience - Creating strong processes that inform and empower agents to improv as needed - Methods for reviewing and fine-tuning your team's performance at scale You'll also get the VIP treatment with custom artwork, glamour shots, and a chance to win two tickets to see Hamilton!

Jul 11, 2019 12:00 am | Andrea Badgley

SD Expo Americas, July 11-12 in Portland, Oregon, brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

Sep 26, 2019 12:00 am | Andrea Badgley

Support Driven Leadership Summit, September 26-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

May 10, 2019 10:06 am

About Lingo Live: Lingo Live’s mission is to empower humans to contribute their unique potential to the workplace. Our vision is to bring the world together through meaningful, human connections. We connect multilingual employees to a personal language and communication coach to help them contribute as their authentic selves with more confidence at work via task-based learning. With […]

May 09, 2019 08:55 am | jointheteam

Since 2009 we’ve been making it easy for businesses to take care of their own customers, projects and sales opportunities, using our technology. Capsule is now one of the most popular CRM solutions for businesses and sales teams. Our support team in LA is expanding. We’re open to remote working if you’re outside of LA, […]

May 08, 2019 05:51 pm | catherine

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world. We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite […]

May 08, 2019 08:57 am | lboyce

Do you ever wonder what happens inside the cloud? Based in New York & Bangalore, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs […]

May 07, 2019 10:36 am | rachel

The Support team at Big Cartel is looking for someone who loves helping and teaching people. Our day-to-day includes communicating with customers via email and in-app messenger. We handle all kinds of questions, from troubleshooting technical issues to addressing the ins and outs of running a business online. We also write and maintain our help site, create walkthrough videos and […]

Find more customer support jobs on our community job board and in #job-board!
About this Newsletter

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!

You joined because you're interested in growing as a support pro!

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