In this weekly series, we'll highlight one question from the Support Driven Slack. The question will be posted in the #Weekly-question channel-- join the conversation by responding with your feedback or by replying to this email!
Here's this week's question from Cheryl Spriggs: "What are the most important questions you've asked a recruiter when interviewing at a new company?"
Tickets are still available for the Support Driven Leadership Summit! Make sure to secure your ticket soon.
Community Member Shout-Outs
Shout-out to Alexis, who received a well-deserved shout-out in the #good-news channel this week!
And a warm welcome to all new community members, including Martha!
Top Community Conversations
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If you measure the quality of your customer service with customer satisfaction metrics, you are putting your customers in control. This, as we’ll explore in this post, is a bad ídea that will ultimately lead to poor results.
Most of us have had at least one bad hiring experience — a recruiter who got too aggressive (or, conversely, ghosted), an interviewer who showed up unprepared, or even an unpleasant post-hire moment when we realized the job wasn’t what we’d been led to believe. But as someone who’s been part of this process for more than a decade, I’m still shocked by some of my friends’ and colleagues’ hiring horror stories. Who are these people, I wonder, who are so blasé about hiring? Do they not understand the stakes?
Here’s an inside look at how we’ve implemented personalized, automated customer service at Intercom, and ideas about how to successfully implement automation as part of your own support offerings in the future.
Support Driven Leadership Summit, September 25-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.
Our customer support team is here on the front lines at Rev. As a support representative you will play a major role in providing an exceptional experience to both our customers and freelancers. We are seeking full and part time support reps who want to wear a lot of hats and like to learn. This […]
DESCRIPTION ABOUT BALENA Balena’s mission to unlock the potential of physical computing by removing friction for IoT fleet owners. We believe that edge computing is the next major computing paradigm, and every new computing paradigm needs a scalable development platform to match. We’re building that platform with a complete, end-to-end solution that makes […]
Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world. We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite […]
Customer Advocacy Team Lead Location: Remote (at this time we are only able to accept applications from candidates who reside in CA, NJ, NC, IA, TN, GA, VA, OR) Reports to: Manager, Customer Advocacy The mission of Avocado is to be the most respected source for green home products at affordable prices — while maintaining […]
Manager, Support Engineering – Terraform Location: US Remote HashiCorp is seeking a Manager, Support Engineering to join the Terraform Support Engineering team. This strategic role will be based in the US region working remotely and report to the Associate Director, Support Engineering – Terraform. In this role the Manager, Support Engineering will work hand in hand […]
The Support Driven Community newsletter goes out every week to customer support pros just like you!
Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?
One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition! You joined because you're interested in growing as a support pro!