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 News from the Support Driven community                                                   View this email in your browser
Question

Of

The

Week
In this weekly series, we'll highlight one question from the Support Driven Slack. The question will be posted in the #Weekly-question channel-- join the conversation by responding with your feedback or by replying to this email! 

Here's this week's question from Darren:
"What are some of your recommendations for leadership books or podcasts?"
Community Updates
 
  • Calling all leaders: Tickets are still available for the upcoming Support Driven Leadership Summit in Boston from September 25-27. Make sure to buy your ticket soon if you haven't already!

  • Great news for the procrastinators out there! The hotel discount for SD Leadership Summit has been extended to September 10! You can check out the hotel and book your room here

  • We've created a Privacy Policy based on feedback and examples from the community. Check out this thread for details, read through the policy here, and make your voice heard by sharing your thoughts in this form. We aimed for this Policy to cover: how we share and publish your Slack information, how we share and publish information surrounding events, programs, social networks, and apps, and to start a conversation on how we approach privacy and ways we use information in the community.
    It’s important to note we are not changing how and where we are sharing information - we’ll continue to be mindful of which things to share and which things to not share.

Community Member Shout-Outs
Shout-out to Maria, who's hit the ground running in a new role!
And a warm welcome to all new community members, including Stephanie!
Top Community Conversations

Click on the images to read the full thread and join the conversation!

From #chit-chat


From #leadership



From #quality



From #support-engineering



From #leadership
The Articles We're Reading
 
High-potential employees (HiPos) offer immense value to their organizations. So it's no wonder that organizations want more of them. If companies offer the proper development opportunities to these individuals, they can transform into key contributors for the organization – both in the short and long term.

   
When your audience understands the scale of your numbers, they’ll better understand the scale of what you’re recommending. Here are some strategies you can use to make the magnitude of your statistics both manageable and meaningful for your audience. 
 
Community Calendar


Sep 25, 2019 03:30 pm | Andrea Badgley

Support Driven Leadership Summit, September 25-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.


Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

Sep 06, 2019 07:34 am | damon

We’re Holding Out For a (Support) Hero Here at Simplero we tell our customers, “You don’t have to hire a tech whiz to skyrocket your online business”. That’s because our Support team is full of tech whiz’s like you! Not tech whiz like I can read code (although bonus points if you do) – we’ve […]


Sep 05, 2019 03:16 pm | jobs

Your Mission, Should You Choose to Accept: Join our passionate team of top-notch engineers to solve a real-world problem, and help people spend less time managing expenses and more time pursuing their real goals. As we revolutionize the way people manage their expenses, being part of the Expensify team means building the easiest, fastest, and most […]


Sep 05, 2019 01:14 pm | jobs

Your Mission, Should You Choose to Accept: Join our passionate team of top-notch experts to solve a real-world problem, and help people spend less time managing expenses and more time pursuing their real goals. As we revolutionize the way people manage their expenses, being part of the Expensify team means building the easiest, fastest, and most […]


Aug 29, 2019 10:26 am | cortlin

Do words like inquisitive, creative, and analytical describe you? Are you known for your listening ear? Can you take customer feedback and engineer ingenious solutions? Are you enthusiastic about implementing machine learning technologies? If you have answered yes to at least three of those questions, our sales engineer role may be the one for you. […]


Aug 27, 2019 03:53 pm | chrism

Join Netlify’s growing team of Support Engineers, working remotely for any US shift (GMT-7/8 through GMT-4/5)!  Netlify is improving the web, and 2/3 of our 6 person team were recruited via Support Driven, so you can be sure we’re feeling empowered and get to do interesting work for good compensation. Our Support team is looking […]




Find more customer support jobs on our community job board and in #job-board!
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About this Newsletter
 

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!
 

You joined because you're interested in growing as a support pro!


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