Hi SD! Vicki here. Confirming customer details phonetically can be time-consuming, but you have to admit that it can be pretty fun to hear all the different words that people choose. Do you have any go-to's that you would insist like this?
SD Expo Europe is almost upon us! The team is in Belgrade preparing for the big event starting on Monday. Can't wait to see you there!
The SD Slack now has a space to discuss all things outsourcing:
Guru's Empower 2019 in Philadelphia is gearing up! The event is taking place from May 7-9, and is set to feature some familiar Support Driven faces! Make sure to use the code SD60 at checkout to score 60% off your ticket up until April 8! After April 8, you can use the code SD40 for a 40% discount.
SD Expo Europe, April 1-2 2019 in Belgrade, Serbia, brings together the Support Driven community from Europe and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.
Register for Freshworks Customer First Summit. Customer First Summit is an online-only event for Customer support folks! Get insights into techniques used by brands to equip their teams for success, enable proactive support, handle angry customers, and deliver memorable experiences. Sign up for this free online-only summit. Event presented by Freshworks
Empower 2019 is your chance to collaborate and learn alongside other Revenue Team execs. Leaders from Sales, Support, and Customer Success will descend on Philadelphia for two jam-packed* days that will leave you inspired, smarter, and empowered to lead your teams.
SD Expo Americas, July 11-12 in Portland, Oregon, brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.
Fortunately, experts in various fields—from space exploration to neuroscience— have developed solid methods for comparing options and charting a wise course of action. We’ve rounded up some of the best advice from top professionals to help you make smart choices in work and in life.
For any product to survive, it has to keep evolving based on customer expectations and needs. Brands have to be constantly involved in R&D so that the product doesn’t lose its vision and becomes outdated. This is particularly prevalent in the technology sector. Here’s where product management plays a vital role in shaping the product’s future.
Surveys have long been a channel to get useful customer feedback fast—unlocking user needs, pain points, and motivations in order to build better products and target the right markets. But great surveys are deceptively simple—it’s easy to accidentally create a survey that frustrates users while totally confusing your team and you.
Your Mission, Should You Choose to Accept: Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating the whole process from the beginning to the end. About The Job As a Success Coach, you’ll focus on making sure that […]
Engagio is a B2B SaaS application in the marketing technology space with about 55 employees and 225 customers. Our CEO was the co-founder of Marketo and we’re well on our way to build the next great marketing platform. The Success Engineering team manages technical support and technical services and works closely to be the bridge […]
Stack Overflow is a fast-growing network of over 150 question and answer sites on diverse topics from computer programming to photography and gaming. We also provide a comprehensive suite of recruiting tools for companies and private instances of Stack Overflow for developers. You’ll be supporting Stack Overflow Talent, Stack Overflow for Teams, and the entire Stack […]
We are Astro HQ and we build hardware and software tools that unlock creativity and productivity. Tools like: Astropad – Software that turns the iPad into a high-end drawing tablet. Luna Display – The first hardware solution that turns the iPad into a wireless second display. We are looking for a self-starting Customer Support Representative to […]
Company Description Illuminate Education is a market-leading Software as a Service (SaaS) student assessment and reporting platform used by K-12 administrators and educators to measure, analyze, and subsequently improve classroom and school-wide learning. Overview We’re looking for a friendly Support Specialist to join our team. You’ll have the opportunity to support a great product, make a […]
The Support Driven Community newsletter goes out every week to customer support pros just like you!
Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?
One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition! You joined because you're interested in growing as a support pro!