News from the Support Driven community                                                   View this email in your browser

Message of the Week

Hi SD! Vicki here. Confirming customer details phonetically can be time-consuming, but you have to admit that it can be pretty fun to hear all the different words that people choose. Do you have any go-to's that you would insist like this? 

Community Updates
  • SD Expo Europe is almost upon us! The team is in Belgrade preparing for the big event starting on Monday. Can't wait to see you there! 

  • The SD Slack now has a space to discuss all things outsourcing: 

  • Guru's Empower 2019 in Philadelphia is gearing up! The event is taking place from May 7-9, and is set to feature some familiar Support Driven faces! Make sure to use the code SD60 at checkout to score 60% off your ticket up until April 8! After April 8, you can use the code SD40 for a 40% discount. 
Community Calendar

Apr 01, 2019 12:00 am | Andrea Badgley

SD Expo Europe, April 1-2 2019 in Belgrade, Serbia, brings together the Support Driven community from Europe and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

Apr 09, 2019 12:00 am | Vicki Laninga

Register for Freshworks Customer First Summit. Customer First Summit is an online-only event for Customer support folks! Get insights into techniques used by brands to equip their teams for success, enable proactive support, handle angry customers, and deliver memorable experiences. Sign up for this free online-only summit. Event presented by Freshworks

Apr 15, 2019 12:00 am | Vicki Laninga

Register for

May 07, 2019 12:00 am | Vicki Laninga

Empower 2019 is your chance to collaborate and learn alongside other Revenue Team execs. Leaders from Sales, Support, and Customer Success will descend on Philadelphia for two jam-packed* days that will leave you inspired, smarter, and empowered to lead your teams.

Jul 11, 2019 12:00 am | Andrea Badgley

SD Expo Americas, July 11-12 in Portland, Oregon, brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
Top Community Conversations

Click on the images to read the full conversation thread!

From #chit-chat

From #leadership

From #leadership

From #chit-chat

From #chit-chat

From #chit-chat
The Articles We're Reading
How to Make Decisions Like an Astronaut- Posted by Holly in #career-development

Fortunately, experts in various fields—from space exploration to neuroscience— have developed solid methods for comparing options and charting a wise course of action. We’ve rounded up some of the best advice from top professionals to help you make smart choices in work and in life.
4 Ways Product Managers Can Create a Customer-Centric Product- Posted by Swaathishree in #reads

For any product to survive, it has to keep evolving based on customer expectations and needs. Brands have to be constantly involved in R&D so that the product doesn’t lose its vision and becomes outdated. This is particularly prevalent in the technology sector. Here’s where product management plays a vital role in shaping the product’s future.
Principles of Effective Survey Design- Posted by John Sheehan in #reads

Surveys have long been a channel to get useful customer feedback fast—unlocking user needs, pain points, and motivations in order to build better products and target the right markets. But great surveys are deceptively simple—it’s easy to accidentally create a survey that frustrates users while totally confusing your team and you.
The Support Jobs You're Looking For

Mar 29, 2019 02:42 pm

Your Mission, Should You Choose to Accept: Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating  the whole process from the beginning to the end.   About The Job As a Success Coach, you’ll focus on making sure that […]

Mar 25, 2019 06:28 pm

Engagio is a B2B SaaS application in the marketing technology space with about 55 employees and 225 customers. Our CEO was the co-founder of Marketo and we’re well on our way to build the next great marketing platform. The Success Engineering team manages technical support and technical services and works closely to be the bridge […]

Mar 20, 2019 03:49 pm

Stack Overflow is a fast-growing network of over 150 question and answer sites on diverse topics from computer programming to photography and gaming. We also provide a comprehensive suite of recruiting tools for companies and private instances of Stack Overflow for developers. You’ll be supporting Stack Overflow Talent, Stack Overflow for Teams, and the entire Stack […]

Mar 15, 2019 01:01 pm | matt

We are Astro HQ and we build hardware and software tools that unlock creativity and productivity. Tools like: Astropad – Software that turns the iPad into a high-end drawing tablet. Luna Display – The first hardware solution that turns the iPad into a wireless second display. We are looking for a self-starting Customer Support Representative to […]

Mar 12, 2019 02:12 pm | mbeamish

Company Description Illuminate Education is a market-leading Software as a Service (SaaS) student assessment and reporting platform used by K-12 administrators and educators to measure, analyze, and subsequently improve classroom and school-wide learning. Overview We’re looking for a friendly Support Specialist to join our team. You’ll have the opportunity to support a great product, make a […]

Find more customer support jobs on our community job board and in #job-board!
About this Newsletter

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!

You joined because you're interested in growing as a support pro!

Copyright © 2019 Support Driven, All rights reserved.

Our mailing address is:
Support Driven
San Francisco
San Francisco, CA 94107

Add us to your address book

unsubscribe from this list    update subscription preferences