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Message of the Week

Hi SD! Vicki here. The #consulting channel is a great place to frequent if you dabble in the field. Click on the thread to join the conversation about your background and industry!

Community Updates
Introducing Happy Schedule: Scheduling for modern support teams
Real life happens. Keep it all balanced with Happy Schedule, support scheduling that accounts for flexible workdays and last-minute changes. Remote teams? Multiple channels? 24/7 coverage? No problem. Be there for your customers with a staff schedule that’s organized around people, not shifts.
Supported Content
Community Member Shout-Outs
Know someone who deserves a shout-out? Nominate them using the Community Shout-Out Form!
@Diane helps to connect the SD community by organizing the monthly Donut groups in Slack, which randomly pairs two members together for a conversation. If you're interested, join #donut-aug in the Slack. Thank you for working so hard to keep the community connected Diane! 
- The SD team

Hats off to @Treasa, who's spreading the gospel of change management in a conference talk! 

And welcome to all new community members, including Nagesh! 
Top Community Conversations

Click on the images to read the full thread and join the conversation!

From #diversity-inclusion

From #chit-chat

From #chit-chat

From #chit-chat

From #knowledge-management

From #leadership
The Articles We're Reading
Receipt and Invoice Email Best Practices - Posted by Mel in #Billing
If you run any kind of online business, you’re almost guaranteed to have receipts and invoices. Any healthy business will need to process payments and send receipts for those payments. As ubiquitous as they are, they're emails that are frequently overlooked in terms of value and customer experience. However, a well-designed receipt or invoice can make a great impression on your customers and even help generate additional revenue.

Win Back 70% of the Time You Spend On Internal Customer Service Reviews - Posted by Merit in #reads

Systematic feedback is crucial if you aim to offer a consistently high level of support. It can also be time-consuming, especially when you’re doing it in spreadsheets.

Perfect canned responses shouldn’t sound canned at all.
Community Calendar

Sep 25, 2019 12:00 am | Andrea Badgley

Support Driven Leadership Summit, September 26-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

Jul 12, 2019 03:05 pm | amclachlan

About Skillz: Skillz is driving the future of entertainment by accelerating the convergence of sports, video games and media for an exploding mobile-first audience worldwide. The company’s platform empowers mobile game developers and players with democratized access to fun, fair and skill-based competition for real prizes, shifting the paradigm to make eSports accessible to anyone, anywhere with […]

Jul 10, 2019 08:28 am | rachel1

Over 8,000 businesses in 140 countries use Help Scout to serve their customers in a human, helpful way. As a Customer Champion, you’re at the heart of what drives us — our customers. You’ll have a considerable impact on the company in a number of ways. You’ll help customers learn the best way to use […]

Jul 08, 2019 01:15 pm

Do you enjoy the satisfaction of helping someone solve a problem? Are you the “go-to” person for tech support from friends and family? Would you like to get paid to help people from the comfort of home? We are seeking a passionate and friendly person to join our team as a Customer Support Specialist where […]

Jul 03, 2019 01:19 pm

WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential […]

Jul 01, 2019 04:30 pm | jobs

Your Mission, Should You Choose to Accept: Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating the whole process from the beginning to the end. About The Job As a Success Coach, you’ll focus on making sure that our […]

Find more customer support jobs on our community job board and in #job-board!
About this Newsletter

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!

You joined because you're interested in growing as a support pro!

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