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Message of the Week

Hi SD! Vicki here. If you're an active or aspiring leader (or you're looking for inspiration for your Leadership Summit speaker proposal), #leadership is a channel you don't want to miss. Here's an example of the types of conversations you can expect to see! 
Community Updates
  • Speaker Proposals are due in three short weeks for the Support Driven Leadership Summit are open! If you haven't finished your pitch yet, now is the time. Make sure to check out this blog post for the details, and get your proposal into this form by no later than June 8!
  • We know that getting approval for a conference can be tricky, and we want to help! For each SD event, we offer admission to a handful of deserving folks. The Support Driven Scholarship application for SD Expo Americas is now open! This blog post has all the details as well as the link to apply.  Applications are due May 30-- mark your calendar.
Community Member Shout-Out
Is there a community member you know worthy of a shout-out? Nominate them here for a chance to be featured in the SD newsletter.

Craig Stoss works diligently behind the scenes to make the Aspire mentor program happen. He is active in the #leadership channel, and he organized the popular Beer, Bites, and Banter meetup last year before SD Expo in Portland- if we're lucky maybe he'll do it again this year. Craig would love some help in launching the next round of Aspire -- if you'd like to contribute, please reach out to him in the SD Slack @Craig Stoss. He'll be speaking at Expo in July, so if you're attending, be sure to say hi!Do you love the Aspire mentor program and want to give back to it? Craig would love some help with the next round of pairings. Keep reading for more details!

Congratulations to Elizabeth, who found a new job!

And welcome to all new Support Driven members, including Tory who introduced herself in #chit-chat this week: 

Top Community Conversations

Click on the images to read the full thread and join the conversation! 

From #chit-chat

From #chit-chat

From #chit-chat

From #knowledge-management

From #leadership
The Articles We're Reading
Outsourcing Support the Right Way - Posted by mrpatto in #leadership

Outsourced support doesn’t have to mean super cheap, script-driven call centers. Other options are available that position themselves as remote partners or flexible extensions of your own team.

Why Successful Startups Care About Privacy Resources... and Why You Should Too! - Posted by Fernando in #reads

As an organization that exists through services provided to customers, it is your responsibility to properly inform and resource them. Not only so that they understand how you manage and protect their data, but so that they can be empowered to make better decisions about how they share and expose it.

Why Communities and Relationships Drive Sustainable Business Growth, Not Sales - Posted by Michaela Galfiova in #reads

Strong communities form an important part of customer retention strategy, because they keep customers coming back for more.

How Live Support Can Increase Sales in SaaS + Measuring Its Impact - Submitted by Valeriya

As users have so many options to choose from, there are a few things you really have to focus on in order to differentiate yourself from competitors. One of them is investing in improvements in your customer support. In this post we’ll discuss how live support can increase your sales and how to measure its impact.

Community Calendar

May 30, 2019 06:30 pm | Vicki Laninga

Join Aircall and MaestroQA for a panel discussion on: - Training your squad to handle the pressure of a live audience - Creating strong processes that inform and empower agents to improv as needed - Methods for reviewing and fine-tuning your team's performance at scale You'll also get the VIP treatment with custom artwork, glamour shots, and a chance to win two tickets to see Hamilton!

Jul 11, 2019 12:00 am | Andrea Badgley

SD Expo Americas, July 11-12 in Portland, Oregon, brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

Sep 26, 2019 12:00 am | Andrea Badgley

Support Driven Leadership Summit, September 26-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

May 14, 2019 09:10 am | julie.mccollough

We’re redefining the dining experience by building a world-class mobile ordering and delivery platform. Waitr’s marketplace is helping small businesses grow and acquire new customers while also bringing concierge level convenience to thousands of consumers. Waitr’s growth has been off the charts and has no signs of slowing down. We are launching dozens of new […]

May 10, 2019 10:06 am

About Lingo Live: Lingo Live’s mission is to empower humans to contribute their unique potential to the workplace. Our vision is to bring the world together through meaningful, human connections. We connect multilingual employees to a personal language and communication coach to help them contribute as their authentic selves with more confidence at work via task-based learning. With […]

May 09, 2019 08:55 am | jointheteam

Since 2009 we’ve been making it easy for businesses to take care of their own customers, projects and sales opportunities, using our technology. Capsule is now one of the most popular CRM solutions for businesses and sales teams. Our support team in LA is expanding. We’re open to remote working if you’re outside of LA, […]

May 08, 2019 05:51 pm | catherine

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world. We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite […]

May 08, 2019 08:57 am | lboyce

Do you ever wonder what happens inside the cloud? Based in New York & Bangalore, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs […]

Find more customer support jobs on our community job board and in #job-board!
About this Newsletter

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!

You joined because you're interested in growing as a support pro!

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