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 News from the Support Driven community                                                   View this email in your browser
Question

Of

The

Week
In this weekly series, we'll highlight one question from the Support Driven Slack. The question will be posted in the #Weekly-question channel-- join the conversation by responding with your feedback or by replying to this email! 

Here's this week's question from Abby:
"Timely question since many of y’all just came back from Leadership Summit (and i just came back from our internal management and support summit): how do you follow-up with stuff you’ve learned from conferences and how have you put them into action? how do you keep up the momentum?- right now, we’re planning big general takeaways from last week with our hero team and then i’m personally scheduling some meetings for different goals…"
Community Updates
 
  • We've recently returned from Leadership Summit 2019 in Boston (Thanks again for hosting, HubSpot!) and left with so many new and meaningful connections from the community!

    If you attended Summit we would love to share links to your blog posts in our recap post to share on the event page and with the rest of the community. If you're interested, please email Brittany at brittany@supportdriven.com with a link to your post by October 9th at 5pm PST.

    If you took photos at Summit, please upload https://supportdriven.smugmug.com/upload/VLZCnj/summit2019them to SmugMug to share. To view the SD Leadership Summit 2019 SmugMug album click on this link here < https://supportdriven.smugmug.com/Leadership-Summit-2019>.

  • Do you run a support team or know someone who does? We've put together the Heads of Support Program to help you see how others are approaching the problems that you're facing. 
Community Member Shout-Outs
 
@erin_elizabeth began her week as the latest hire at Heroku as the Billing Support Lead! Congratulations, Erin!
Top Community Conversations

Click on the images to read the full thread and join the conversation!

From #career-development



From #chit-chat


From #u-zendesk


From #diversity-inclusion
The Articles We're Reading

 
Creating a Customer Support Centric Culture in your Company - shared by @brett in #reads

The life changing-magic of making do - shared by @sarahleeyoga in #reads
 
 
 
 
Community Calendar


Oct 09, 2019 09:00 am | Andrea Badgley

HEADS OF SUPPORT WEBINAR: Solution-Oriented Leadership for Remote Teams of All Sizes Wednesday, October 9, 2019 9:00AM PT | 12:00PM ET | 4:00PM UTC REGISTER FOR WEBINAR Learn how companies big and small “make remote work, work” Support Driven and Klaus are bringing you an all-star panel featuring Åsa Nyström (VP of Customer Advocacy, Buffer) […]


Oct 15, 2019 10:00 am | Andrea Badgley

HEADS OF SUPPORT WEBINAR: The Art of Hiring High-Performing Agents Tuesday, October 15, 2019 10:00AM PT | 1:00PM ET | 5:00PM UTC REGISTER FOR WEBINAR What are the qualities you look for in a candidate? How do you know if someone will be a great addition to your team? Looking Beyond Skills and Experience Hiring for Customer […]


Oct 30, 2019 12:00 pm | Andrea Badgley

HEADS OF SUPPORT WEBINAR: Success As a Player/Coach Support Leader Wednesday, October 30, 2019 12:00PM PT | 3:00PM ET | 7:00PM UTC REGISTER FOR WEBINAR Tadpoles swish around the pond, flashing from spot to spot busily. Above the water, the full grown frogs sit on their lilly pads, watching for threats and dragging tasty bugs […]


Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

Oct 02, 2019 08:32 am | jason1

Who we are Red Guava is a small bootstrapped and profitable software company based in Melbourne, Australia. Our team works remotely from all over the world. Our sole focus is building an application called Cliniko. Cliniko makes life easy for Allied Health professionals by handling appointment scheduling, storing treatment notes, and a bunch of other […]


Oct 01, 2019 09:54 am | mike

Customer Advocacy Team Lead  Location: Remote (at this time we are only able to accept applications from candidates who reside in CA, NJ, NC, IA, TN, GA, VA, OR) Reports to: Manager, Customer Advocacy The mission of Avocado is to be the most respected source for green home products at affordable prices — while maintaining […]


Sep 30, 2019 07:37 am | recruitment

WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential […]


Sep 20, 2019 06:51 am | experience

Hi there, My name’s Kathryn and I’m Managing Producer at Course Concierge. We produce and market online courses for NYT best-selling authors, TED speakers, social media authorities and those with something to say. We’re looking for someone who loves helping people to become our Customer Experience Captain. Would you love to manage various support inboxes […]


Sep 11, 2019 07:15 am | recruitment

WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential […]




Find more customer support jobs on our community job board and in #job-board!
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About this Newsletter
 

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!
 

You joined because you're interested in growing as a support pro!


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