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 News from the Support Driven community                                                   View this email in your browser
Question

Of

The

Week
In this weekly series, we'll highlight one question from the Support Driven Slack. The question will be posted in the #Weekly-question channel-- join the conversation by responding with your feedback or by replying to this email! 

Here's this week's question from Keith Misael:
"What are the stages that you’ve gone through in your career? And what are the stages ahead of you?"
Community Updates
 
  • To pull back the curtain on what’s going on behind the scenes in support departments around the world, we are excited to announce the 2019 Heads of Support Program. Together with the Support Driven Community and supporting companies Freshworks, Help Scout, and Klaus, we’ve designed a survey, conference, and webinars to help you see how others are approaching the same problems you face as leaders in support. If you're interested in helping customer support teams across the country build strong teams, take the anonymized Heads of Support Survey by November 6!

  • Are you interested in learning what makes remote work… work? On October 9, Support Driven and Klaus are hosting a webinar on solution-oriented leadership for remote teams. This session will focus on finding solutions for the most common remote coaching problems, discussed by a rockstar panel. If you’re leading a remote team or are thinking of making your first remote hire, this is not one to miss! Save your spot today.

  • We're less than a week away from Support Driven Leadership Summit in Boston, and can't wait to see you there. There's still time to grab tickets for all the procrastinators out there.
 
Community Member Shout-Outs
Massive shout-out to Erin, who just accepted a stellar new role alongside fellow SD community members!
And a warm welcome to all new community members, including Ugi!
Top Community Conversations

Click on the images to read the full thread and join the conversation!

From #knowledge-management


From #leadership


From #operations


From #zlocal-remote
The Articles We're Reading

Networking Like a Human- Posted by Support Driven in #reads
 
What’s my secret? Well, I don’t think of networking as showing up at a contrived cocktail hour to shake hands with 40 people who currently hate their job and hope you will introduce them to the hiring manager of their dreams. Instead, I focus on building a community of people who can help each other. I contend that if you stop “networking”, and start getting to know people, you’ll build a stronger, better network.
 
Community Calendar


Sep 25, 2019 03:30 pm | Andrea Badgley

Support Driven Leadership Summit, September 25-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.


Sep 26, 2019 04:00 pm | Vicki Laninga

REGISTER FOR THE ZENDESK CX COMMUNITY MEETUP IN OTTAWA. We’re kicking off our new Canada CX Community Meetup series in Ottawa, and we’ll make various stops across the country as we continue to grow the event.  In Ottawa, you’ll hear from other CX Leaders during a panel discussion and have a chance to gain insights […]


Oct 09, 2019 09:00 am | Andrea Badgley

Heads of Support Webinar: Solution-Oriented Leadership for Remote Teams of All Sizes Wednesday, October 9, 2019 9:00AM PT | 12:00PM ET | 4:00PM UTC REGISTER FOR WEBINAR Learn how companies big and small “make remote work, work” Support Driven and Klaus are bringing you an all-star panel featuring Åsa Nyström (VP of Customer Advocacy, Buffer) […]


Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

Sep 20, 2019 06:51 am | experience

Hi there, My name’s Kathryn and I’m Managing Producer at Course Concierge. We produce and market online courses for NYT best-selling authors, TED speakers, social media authorities and those with something to say. We’re looking for someone who loves helping people to become our Customer Experience Captain. Would you love to manage various support inboxes […]


Sep 11, 2019 07:15 am | recruitment

WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential […]


Sep 06, 2019 07:34 am | damon

We’re Holding Out For a (Support) Hero Here at Simplero we tell our customers, “You don’t have to hire a tech whiz to skyrocket your online business”. That’s because our Support team is full of tech whiz’s like you! Not tech whiz like I can read code (although bonus points if you do) – we’ve […]


Sep 05, 2019 03:16 pm | jobs

Your Mission, Should You Choose to Accept: Join our passionate team of top-notch engineers to solve a real-world problem, and help people spend less time managing expenses and more time pursuing their real goals. As we revolutionize the way people manage their expenses, being part of the Expensify team means building the easiest, fastest, and most […]


Sep 05, 2019 01:14 pm | jobs

Your Mission, Should You Choose to Accept: Join our passionate team of top-notch experts to solve a real-world problem, and help people spend less time managing expenses and more time pursuing their real goals. As we revolutionize the way people manage their expenses, being part of the Expensify team means building the easiest, fastest, and most […]




Find more customer support jobs on our community job board and in #job-board!
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About this Newsletter
 

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!
 

You joined because you're interested in growing as a support pro!


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