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Message of the Week

Hi SD! Vicki here. I'm completely guilty of over-using exclamation marks in just about everything I write. Who else out there is just so excited and can't help but show it? 

Community Updates

That's a wrap! Support Driven Expo Europe has come and gone. A huge thank you to all of the speakers, attendees, and volunteers that made it so memorable ❤️ If you weren't able to catch SD Expo Europe in person, peruse through the speaker slides to catch the highlights. 

Fresh off the success of SD Expo Europe: SD Expo Americas tickets are on sale now! Ticket pricing is based on your business' unique situation, so take a look at the ticket page to start planning!

The Happy Tools team has a great offer for SD community members:
Distributed teams, global customers, and complex dynamics are redefining the modern workday. Happy Schedule is workforce management built for today’s support team. Create a schedule that’s organized around people, not shifts. Get 60 days free with code SD2019 at 

Supported Content
Community Calendar

Apr 09, 2019 12:00 am | Vicki Laninga

Register for Freshworks Customer First Summit. Customer First Summit is an online-only event for Customer support folks! Get insights into techniques used by brands to equip their teams for success, enable proactive support, handle angry customers, and deliver memorable experiences. Sign up for this free online-only summit. Event presented by Freshworks

Apr 15, 2019 12:00 am | Vicki Laninga

Register for

May 07, 2019 12:00 am | Vicki Laninga

Empower 2019 is your chance to collaborate and learn alongside other Revenue Team execs. Leaders from Sales, Support, and Customer Success will descend on Philadelphia for two jam-packed* days that will leave you inspired, smarter, and empowered to lead your teams.

Jul 11, 2019 12:00 am | Andrea Badgley

SD Expo Americas, July 11-12 in Portland, Oregon, brings together the Support Driven community from the Americas and beyond to build lasting connections with our peers, share how we solve problems, and take our careers to the next level.

Sep 26, 2019 12:00 am | Andrea Badgley

Support Driven Leadership Summit, September 26-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
Top Community Conversations

Click on the images to read the full conversation thread!

From #chit-chat

From #knowledge-management 

From #leadership

From #leadership

From #leadership

From #leadership

From #chit-chat

From #zlocal-remote
The Articles We're Reading
The Secret Communication Tool for Handling Your User's Cultural Differences... Elegantly - Written by Sabine Harnau, posted in #reads

This article explores: some key research into cultural biases and assumptions, how they play out in customer conversations, and the best approach to emails from customers whose background may differ from yours.

Better, Faster, Stronger: Unlocking the Benefits of Agile Performance Management for Remote Teams - Written by Agata Krzysztofik, posted in #reads

If you are a manager, a director or anyone leading a team, you know the struggle. How can you make sure that you’re using your team members’ full potential, making the most out of their work time, and empowering them to be their very best?

5 Ways Analytics Can Improve Your Digital Customer Experience - Posted by Swaathishree Sridhar in #reads

How can you be sure if your customers are enjoying a great user experience? Are all your visitors turning into customers? What’s broken and what’s not? Is that ‘Add to cart’ button working alright? You can’t possibly be present at every step on every digital customer’s journey. So how do you find all this out? Analytics!

The Support Jobs You're Looking For

Apr 04, 2019 04:44 pm

Hi there! We’re looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on… We know applying for and taking on a new job at any company requires a leap of faith. We […]

Apr 03, 2019 09:26 am

We are looking for someone to act as a partner, consultant and advisor to our growing base of software clients. You will be working with technology companies, offering top-notch customer support and creating long term customer relationships. And above all, you will be helping real people trying to solve real business problems. Ideally, you have […]

Mar 29, 2019 02:42 pm

Your Mission, Should You Choose to Accept: Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating  the whole process from the beginning to the end.   About The Job As a Success Coach, you’ll focus on making sure that […]

Mar 25, 2019 06:28 pm

Engagio is a B2B SaaS application in the marketing technology space with about 55 employees and 225 customers. Our CEO was the co-founder of Marketo and we’re well on our way to build the next great marketing platform. The Success Engineering team manages technical support and technical services and works closely to be the bridge […]

Mar 20, 2019 03:49 pm

Stack Overflow is a fast-growing network of over 150 question and answer sites on diverse topics from computer programming to photography and gaming. We also provide a comprehensive suite of recruiting tools for companies and private instances of Stack Overflow for developers. You’ll be supporting Stack Overflow Talent, Stack Overflow for Teams, and the entire Stack […]

Find more customer support jobs on our community job board and in #job-board!
About this Newsletter

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!

You joined because you're interested in growing as a support pro!

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