News from the Support Driven community                                                   View this email in your browser



In this weekly series, we'll highlight one question from the Support Driven Slack. The question will be posted in the #Weekly-question channel-- join the conversation by responding with your feedback or by replying to this email! 

Here's this week's question from Natalie:
"What are your favourite strategies and tactics when the backlog gets overwhelming that doesn’t involve hiring a lot more people?"
Community Updates
  • If you've procrastinated in booking a room for SD Leadership Summit, we have excellent news for you. The deadline to secure a room using the Support Driven group rate has been extended for two weeks. Make sure to take advantage of the discount by booking your room soon!

  • Looking to level up your skills among your peers! Join the September edition of the Support Driven Book Club to learn alongside others. Check out this thread for more information!

Explore the relationship between businesses and customers at Zendesk Showcase SF!

In one day, we’ll share great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk. Most importantly, you’ll connect with people who care about customer experience as much as you do.

Supported Content
Community Member Shout-Outs
Shoutout to Paul, who moved his team's tooling forward in a huge way this week.
And a welcome to all new community members, including Pyry!
Top Community Conversations

Click on the images to read the full thread and join the conversation!

From #chit-chat

From #chit-chat

From #customer-experience

From #leadership

From #leadership
The Articles We're Reading

9 Principles For Starting a Successful Side Hustle - Posted by mrpatto in #chit-chat
Many of us have pipe dreams of starting a side hustle for extra cash or just for fun. At the beginning of the process, it’s easy to succumb to overwhelm — to quit rather than to navigate a tangle of unknowns that accompany launching a new project and balancing two jobs.

From 0 to 10: Our Bumpy (but worth it!) Road to a Co-Created Culture - Posted by Sarah in #reads

Having a central purpose — building a company we wanted to work at — gave us the foundation we needed to survive the crucible and birth this early version of our team culture. So we talked, we argued, and we gradually established norms and processes that helped us navigate everything from new product features, to financial discussions, to dish duty.

Community Calendar

Sep 25, 2019 03:30 pm | Andrea Badgley

Support Driven Leadership Summit, September 25-27 at HubSpot HQ in Cambridge, Massachusetts, is a conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Be sure to check out your #zlocal channel in the Slack community, and share upcoming events in #events.
The Support Jobs You're Looking For

Aug 29, 2019 10:26 am | cortlin

Do words like inquisitive, creative, and analytical describe you? Are you known for your listening ear? Can you take customer feedback and engineer ingenious solutions? Are you enthusiastic about implementing machine learning technologies? If you have answered yes to at least three of those questions, our sales engineer role may be the one for you. […]

Aug 27, 2019 03:53 pm | chrism

Join Netlify’s growing team of Support Engineers, working remotely for any US shift (GMT-7/8 through GMT-4/5)!  Netlify is improving the web, and 2/3 of our 6 person team were recruited via Support Driven, so you can be sure we’re feeling empowered and get to do interesting work for good compensation. Our Support team is looking […]

Aug 27, 2019 09:04 am | sara

Note: Although this is a remote position, we are only considering candidates based within the EST timezone. We’re looking for someone to join our growing Customer Support team! You’ll be an important part of a cross-departmental team dedicated to all things revenue, with a focus on helping our customers with their billing and account-related needs. You’ll […]

Aug 22, 2019 11:31 am | kieley.crisp

To apply for this position, please read our job description and follow the instructions at the bottom. EventBooking is looking for a full-time Client Success Specialist. The Client Success Specialist is the primary project manager and main point of contact for venue professionals implementing EventBooking’s VenueOps software. The Client Success Specialist establishes a relationship with […]

Aug 16, 2019 09:48 am | brianna

Our customer support team is here on the front lines at Rev.  As a support representative you will play a major role in providing an exceptional experience to both our customers and freelancers. We are seeking full and part time support reps who want to wear a lot of hats and like to learn. This […]

Find more customer support jobs on our community job board and in #job-board!
About this Newsletter

The Support Driven Community newsletter goes out every week to customer support pros just like you!

Inside this amazing email, you'll have links to all the interesting chats during the week. We'll also throw in some articles that caught our eye. And to round it out, we'll have a section of fun stuff. You like fun stuff, right?

One more thing - make sure to send us any useful links that you think our growing community would love to hear about. We'll get them included in next week's edition!

You joined because you're interested in growing as a support pro!

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