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The Central West LHIN is pleased to publish the March 2017 edition of  Working Together for Healthy Change, highlighting work, events and resident stories that support the LHIN's Integrated Health Services Plan (IHSP).
CONGRATULATIONS to the winners and hounourees of the 2017 Central West LHIN "Inaugural" Quality Awards - More
Caledon Community Services receives CARF accreditation - More
Peel Memorial formally names the Sajjad Ebrahim and Family Urgent Care Centre - More
Ontario Palliative Care Network launches new Website - More
Now Recruiting... the Provincial Patient and Family Advisory Council. Your perspective as a frequent or occasional health system user or as a caregiver is what matters most - More
In this issue...

  In the News
  • Ontario Providing faster Access to Mental Health Services for Thousands of People | Ontario is providing faster access to mental health and addictions services across the province, with new investments that will ensure thousands more people can get the support they need when they need it. More...
  • Ontario Training More Volunteers to Support End-of-Life and Palliative Care at Home | Ontario is recruiting and training more volunteers across the province to support palliative and end-of-life care at home, providing comfort and help to patients, families and caregivers during difficult times. More...
  • CONGRATULATIONS to the winners and hounourees of the 2017 Central West LHIN "Inaugural" Quality Awards
  • Caledon Community Services receives CARF accreditation. 
  Healthy Change in Action
  • Peel Memorial formally names the Sajjad Ebrahim and Family Urgent Care Centre. 
  Build Integrated Networks of Care
  • Central West LHIN opens Annual South Asian Community Engagement Forum
  • Ontario Palliative Care Network launches new Website 
  Connect and Inform
  • Engaging local communities at the 12th Annual Government and Community Services Fair

CONGRATULATIONS... Winners and honourees at the Central West LHIN 2017 "Inaugural" Quality Awards

The Central West LHIN is pleased to congratulate the winners and honourees of its 2017 "Inaugural" Quality Awards.

A celebration of quality and excellence, these awards placed a spotlight on the achievements of local teams as they relate to strategic directions and initiatives outlined in the LHIN’s 2016-2019 Integrated Health Service Plan. It is within the context of this strategic plan that the LHIN remains committed to the implementation of a local quality framework and agenda that places patients first, enhancing their experience with the local health care system while enabling improved outcomes.

Reflecting only the tip of the iceberg when it comes to the many invaluable initiatives taking place across the LHIN, the 17 impressive partner submissions received for these inaugural awards demonstrated ingenuity and a changing culture that values quality, leading to better outcomes by making our system more responsive to patients’ needs.

The Awards Ceremony, attended by over 150 health care professionals from across the Central West LHIN, provided an important opportunity for everyone to take time, reflect upon and recognize the important transformative work that has been taking place across the LHIN. Highlighting the event was a keynote address from Judith John who, as a former health care Communications Executive, Cancer Survivor, and Caregiver, grounded everyone in the need to hear the patient voice. 

Engaging, respecting, understanding and caring for our patients and their families. These are all critical ingredients to creating a better health care system.  As the LHIN and its partners continue to move forward with the quality agenda, the patient voice is arguably one of the greatest resources available. The effective integration of the patient experience into planning processes has tangential benefits when it comes to improving other critical areas of the overall health care system including quality.

The Central West LHIN is very fortunate to work with a highly engaged and committed group of partners. The LHIN was also pleased to welcome Jennie Pickard who, as Director of Strategic Partnerships at Health Quality Ontario, reminded everyone present that quality improvement is best achieved and sustained through collaboration across the entire system. Working together, it is important that what is local and provincial undertakings are aligned. 

Healthy Change: Making it Happen denotes a shared sense of responsibility. It reflects an understanding and acceptance that by working together as a collaborative team of Health Service Providers, community partners and the LHIN organization we can do so much more to bring about “healthy change” across the local health care system.

Palliative Patient Early Identification 
Central West CCAC and Central West Palliative Care Network
Outline / Video


Physician Initial Assessment & Emergency Department Length of Stay
William Osler Health System (Etobicoke General Hospital) 

Aetonix Communication System
Peel Cheshire Homes Inc. 


Reducing Inappropriate Use of Antipsychotic Medications
Avalon Retirement Centre 


Prevention of Error-Based Transfers (PoET)
William Osler Health System


For a complete overview of the 2017 Central West LHIN Inaugural Quality Awards including winner videos, outlines and slideshow please visit the Central West LHIN Website.

CONGRATULATIONS... Caledon Community Services receives CARF accreditation

The Central West LHIN is pleased to congratulate Caledon Community Services on attainment of its three-year Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation.

This is a significant accomplishment for which the entire team should be very proud. It is a testament to eighteen months of hard work by the staff and volunteers at CCS. It represents the highest level of accreditation that can be given to an organization and illustrates CCS’ success in adherence to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable and of the highest quality.

CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process and continuous improvement services that center on enhancing people's lives.


Peel Memorial’s Urgent Care Centre named after Ebrahim Family

In a quiet, understated event, Sajjad Ebrahim and his family recently unveiled a plaque honouring their donation to William Osler Health System’s (Osler) Peel Memorial Centre for Integrated Health and Wellness.

The ‘Sajjad Ebrahim and Family Urgent Care Centre’ benefited from the $2.5M gift announced in July 2015, which helped to build and equip the new outpatient hospital. This gift continues a family tradition of supporting health care in Brampton through individual gifts, as well as through the Muslim Friends of Osler – a group which made a $1M pledge to support Brampton Civic.

The Sajjad Ebrahim and Family Urgent Care Centre features patient exam rooms and specialty areas, including two high acuity rooms to treat patients who may have arrived with more serious illnesses, as well as an eye exam room, a gynecological patient exam room, and more. Physicians and nurses working at the new Urgent Care Centre are all emergency trained.

Engaging in the planning and development of local health care systems can take on many forms including philanthropy. The average cost to equip each patient exam room is $25,000. The funds for equipment must be raised – 100 per cent – through the community. 
“I’m truly humbled by this naming opportunity in this unique health care facility,” said Mr. Ebrahim, surrounded by family, close friends and staff. “I’m grateful to God that we can make a meaningful contribution that plays an important role in the health and well-being of this community. We wanted to give back because I always believed Canada is the best country in the world.”

The Sajjad Ebrahim and Family Urgent Care Centre is now open from 8 a.m. to 10 p.m., seven days a week, every day of the year at the new Peel Memorial.
Share Your Story! 
Are you and/or your organization making healthy change happen doing something exceptional to place the needs of people and patients first? Share your story today (click here), and look for it to appear in an upcoming edition. 

Central West LHIN opens annual
South Asian Community Engagement Forum

Part of a larger project that represents a collaboration between Bethell Hospice, Heart House Hospice, Indus Community Services (formerly India Rainbow) and Punjabi Community Health Services, the Central West LHIN was pleased to open the 2017 South Asian Community Engagement Forum. The goal of the project is to identify and break down barriers to accessing palliative care within the South Asian community. LHIN Board Member Suzan Hall delivered opening remarks at the event, which was made possible thanks to an Ontario Trillium Foundation Grant supported by the LHIN.

Highlighting the LHIN's remarks was the importance placed on a need for enhanced palliative and end-of-life care services across the region and, since opening this event in 2016, a umber of milestones and successes have been achieved.

In placing patients first, the ultimate goal of the Central West LHIN will be to ensure that people die in a place of their choosing. Aligned with the Ontario Palliative Care Network, a restructured Central West Palliative Care Network is now in place and continues to enhance capacity for palliative care services in the home and, in the community. 
Recognizing the importance and value of volunteerism, the Central West LHIN is pleased to be providing additional funding to recruit and train more volunteers to support palliative and end-of-life care at home. Increasing the number of volunteers reflects feedback heard during province-wide consultations, where families and caregivers asked for more help at home, particularly with respite and bereavement services.
To support provincial renewal strategies including palliative and end-of-life care, the ongoing use of LHIN Health Link and sub-region geographies is helping to further develop geographically-based integrated networks of care. Meanwhile, as one of the most ethnically diverse LHINs in the province, the Central West LHIN is also working with its partners to better educate and inform the public and health care providers about the variety of culture-specific options available for palliative and end-of-life care.

While the Central West LHIN is fortunate to work with many dedicated and committed community partners to determine local priorities, it also believes that the health care needs of local communities are best understood by those who live in them.
In fact, there is perhaps no greater value than in understanding the needs of a community, as told by members of that community. By better understanding the many cultural aspects that impact the delivery of palliative and end-of-life care within the South Asian Community,  together we can create a more patient-centered system, responsive to patient needs. 

Congratulations to Bethell Hospice, Heart House Hospice, Indus Community Services and Punjabi Community Health Services on another successful event!


Ontario Palliative Care Network launches new Website

Ontario has faced a number of challenges in ensuring equitable, integrated access to quality hospice palliative care, including inadequate support for caregivers, a lack of accountability for the delivery of this care and a lack of integration of care across the system. Though there are examples of patients and families experiencing excellent care, there is a recognized need across the health system for improvement.

To address gaps, and to improve the consistency and quality of hospice palliative care in the province, the Ontario Palliative Care Network (OPCN) was launched in March 2016. Funded by the Ministry of Health and Long-Term Care, the OPCN is a province-wide partnership of patients, families and caregivers, healthcare providers and organizations, and health system planners who are working to ensure all Ontarians have access to high-quality hospice palliative care, regardless of their age or illness, or where they live in the province.

To learn more about the OPCN, visit their newly launched
websiteFor more information please contact


Engaging LHIN Communities
... the 12th Annual Government and Community Services Fair

Together with the Central West CCAC, the Central West LHIN was pleased to recently participate in the Government and Community Services Fair at Cloverdale Mall, hosted by MPPs Yvan Baker, Etobicoke Centre and Peter Milczyn, Etobicoke-Lakeshore.

This annual event carries on the long-standing tradition of former MPP Donna Cansfield, to help local residents become better educated and informed about the array of services available to them in their local communities.  

This important community engagement opportunity affords the Central, Central West, Toronto Central and Mississauga Halton LHINs a chance to speak directly with local residents... to understand what is important to them, their levels of satisfaction with the local health care system, and to gauge their levels of understanding of LHINs as well. 

Together, making healthy change happen!
The Central West Local Health Integration Network (LHIN) plans, funds, integrates and monitors local health care services for the communities of Brampton, Caledon, Dufferin County, Malton, north Etobicoke and west Woodbridge. For more information on the Central West LHIN please contact Tom Miller, Director Communications and Community Engagement – - or visit

Our email address is:

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