TLC Services Monthly Newsletter
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September Newsletter

DD Reports - New Timesheet Software

Many of you have already begun using DDReports, our new online timesheet entry software.  Effective September 2018, this software will officially be able to accept electronic signatures!  

What does this mean for you?
No more printing time sheets and dropping off or mailing them to the office!!  Employees will be able to enter their time online (many already have been).  Clients / Parents / Guardians will be able to log in and approve the timesheet immediately from their phone or computer.  Click, Click, Payroll is done! Everyone will have instant access to remaining balances in authorizations IN REAL TIME!  As soon as hours are entered, you can see how many hours are remaining in that authorization.

What about Habilitation Reports? 
Habilitation data can also be logged using this app! So, no more printed has reports or signatures. Everything can be electronic!  These reports will be submitted each month to the support coordinator. 

How do I log in?
You should have received (or will shortly receive) an email from, with information on how to create an account.  Your username will be your email address on file.  If you don’t receive this, please contact us. 

What If I need help?
The software is pretty straight forward and easy to use.  We will be putting together training videos to walk each user through the steps to enter or approve timecards.  Should you need additional assistance, please contact us!  We are here to help. 

How do I access the software?
For iOS devices, download the app
For Android devices, download the app

Agency Name: tlcservices
Your Username is your EMAIL ADDRESS
You will have set your password when you click the link to the email from DDReports.  If you already have a DDReports account, you will use the same information you have been using to log in to the website.

Why the change?
First, this is a federal law!  AHCCCS is mandated by federal law (as part of the Affordable Care Act) to implement Electronic Visit Verification.  This is the first step in compliance.  DDReports Auto Visit app is the FIRST AHCCCS approved Electronic Visit Verification software in Arizona.  AHCCCS is in the process of designing their own software, but who knows how long that will take or what the cost will be.  

Please know that we are not implementing this software to make your lives more difficult!  We know that change is hard, and there will be a learning process as you begin to use this software. Many of the providers who have been using the software have loved the ease of timesheet entry.  We are hoping that you will too!  There are many other benefits to using the software that I can’t even begin to list here.  
For additional information, you can watch the EVV / AutoVisit video on the homepage at

Thanks for all you do!  We hope to make things easier for you (and for us) while complying with all the new DDD/AHCCCS requirements.

Looking for fun activities? 

We have a few fun activities planned in the near future.  Please contact the office to RSVP to any of these events:

Valley Metro Presentation & Light Rail Ride
Valley Metro is coming out to do a presentation on their services and safety.  These are fun, educational events and the perfect supplement to anyone who is learning to use public transportation, or who loves vehicles!  The presentation will begin at 10:00 am and then we will catch the light rail to Sky Harbor Airport.  Please bring a sack lunch or plan to purchase lunch at the airport.  We must all travel together. Space is limited, so reserve your tickets today!

EVCT - Seussical Jr at Mesa Arts Center
East Valley Children's Theater presents Seussical Jr. a musical telling of the Dr. Seuss stories, including Horton Hears a Who, Gertrude McFuzz, Yertle The Turtle and the Cat in the Hat!  We're are arranging for a group discount, and tickets will be only $10.  Please RSVP by September 15th to reserve your tickets. 
Contact Us:
Main Office:

123 N Centennial Way
Suite 105
Mesa, AZ 85201
(480) 830-7925

Upcoming Events:
Monday September 17th 
10:00 am Vally Metro Light Rail Ride! RESERVE tickets QUICK (Limited space) 

Wednesday,October 10TH 
10:00 am Vally Metro Light Rail Ride, RESERVE tickets (Limited space) 

Friday October 5th
7:00 p.m. EVCT's Seussical Jr at Mesa Arts Center reserve tickets by 9/15 for discount
Refer a Friend, Earn up to $50!

TLC is smaller company and we like that but we also always have room to expand! We recognize that our very best employees come from YOUR referrals, and we want to say THANKS! Our referral program is back!  Refer an employee to us and earn $25 when they complete the hiring process and are successfully matched with a family (even if it is YOUR family). Earn another $25 when the new employee completes 50 hours of service. 
Meet Our New Office Staff Member! 

Meet Sara, our new Office Manager!  She is awesome with kids, coming from a family of 13 Kids, and over 20 nieces and nephews, She's crazy awesome if you ask us! She recently quit her job at a daycare called The Goddard School although that was great she's ready to  take a plunge as an office manager, our youngest one yet! Only being 19 she is heavily invested in photography as that will be her major! Luckily for us she is able to do both jobs with full speed! So when you stop by the office make sure and say hello, as she will do the same!
Employee Spotlight
Meet Tammie!
Tammie joined the TLC family in 2015.  She has a bachelors in family and human development. For over 9 years, she has worked with children and adults of all ages in a classroom and home setting.  In addition to being a full time direct care worker, Tammie also works as a nanny.  Tammie has a strength and personal training certificate.  She likes to dance, sing, play sports, theater, exercise and eat well.  But most of all Tammie loves working with families.  As long as she is helping children and supporting families, she is happy. 
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