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Mercantile Center | 100 & 120 Front Street | Worcester, Massachusetts |

Mercantile Center
May Newsletter

Building Updates

Hello Tenants and Friends of Mercantile Center,

We hope this newsletter finds you and your families well. While we wait for guidance on when we can all return to work, Mercantile Center Management is preparing our buildings to provide a safe environment upon your return. We are working diligently, consulting with various entities for their expert opinions on products and processes, and closely following advice from government authorities to determine appropriate workplace protocols.

Your health and safety remains of paramount importance to us. You are a crucial part of the Mercantile Center community. Our commitment to you, the people who come into our buildings every day, and the companies that support them, will always be at the heart of what drives us.

We continue to monitor and navigate this evolving situation while we evaluate and develop measures for the buildings. We will follow up with you regarding further information and detailed guidelines. 

In the meantime, we thank you again for your continued efforts during this time, and we hope you are all well and staying healthy.

Thank You,

Mercantile Center Management

Event Notices

We Look Forward to Seeing You When We Return!

A new date will be determined and announced.

As further information becomes available, updates will be shared directly to those registered.  You can view the official statement from Tunnel to Towers Foundation Chairman & CEO, Frank Siller, HERE and at the official website:

Please direct all inquiries regarding the Worcester Tower Climb to


Area News


Southbridge Hotel & Conference Center Hosts Healthcare Workers During the COVID-19 Outbreak

The Southbridge Hotel & Conference Center is granting $15 per night stays for nurses, doctors and emergency responders from Southbridge Police and Fire departments, and from Harrington Hospital (soon to be acquired by UMass Memorial Health Care, headquartered in Worcester) during the COVID-19 pandemic. 

Managing Director of Mercantile Center, Chip Norton is also the Owner of the Southbridge Hotel, calling the effort “our way of hopefully helping out through this difficult time.”

Norton credited Steve Gardiner, the hotel’s general manager, for essentially “living at the hotel” to handle any requests. “He and his staff are doing just a terrific job in putting this program together with me,” Norton said.

Harrington HealthCare System president and CEO Edward H. Moore said, “I am so grateful to the Southbridge Hotel and Conference Center for its generous support of our healthcare professionals working on the front lines of this pandemic.” Moore continued, “Our staff puts their own health at risk every day to care for the health of others, all the while having to worry about bringing the COVID-19 virus home to their own families. Harrington leadership is thankful and proud to be able to offer our employees the opportunity to stay at The Southbridge Hotel and Conference Center in order to protect their families and decrease that risk with no out-of-pocket cost to themselves. Our entire team is immensely appreciative of the opportunity to offer this priceless gift of safety during such a difficult time.”  

UMass Memorial Sets Up COVID-19 Triage Center

Nurse practitioners call patients with coronavirus test results from the UMass Memorial Medical Center's COVID-19 triage center at 100 Front Street.
The UMass Memorial COVID-19 nurse triage center was established at Mercantile Center, 100 Front St., as a place where nurse practitioners, physician assistants, registered nurses and doctors could field questions from, and deliver test results for, potential coronavirus patients.

The triage center fields calls coming in from throughout the UMMC system — from UMMC clinics, from operators at the Medical Center campuses and Marlboro Hospital, from primary care clinics with patients who have questions or need testing, and from the city’s essential employees.

A hotline staffed by physicians has also been added as a resource for providers with questions about clinical protocols and who are seeking information.
A physician assistant triages patients remotely, and a registered nurse talks to patients by phone from UMMC's COVID-19 triage center at Mercantile Center in downtown Worcester.

In addition, calls go out: The “results room” of the triage center calls all patients with COVID-19 test results — whether positive or negative — from tests ordered in the tented testing site or at any one of the system’s emergency departments.

The triage center is one way that the hospital system is redeploying staff in the fight against coronavirus.


A BIG THANK YOU to UMass Memorial!

Click here to view the full article

Some Good News

Fan-favorite and Massachusetts native, John Krasinski, has been dedicated to providing the world with weekly reports from his home (studio) office, focused entirely on good news.

Through heartwarming updates from around the globe -- inclusive of virtual interviews with celebrities, healthcare heroes, fans, and more -- the 20-minute weekly segments serve to provide viewers with some positivity during these unchartered times!

And now, for some good news!
When there are feel-good stories, Some Good News likes to share them with the world!

Stay Connected

As we continue to familiarize ourselves with the "new normal" of social distancing, staying connected and contributing to the world around us is as important as ever. It can certainly feel challenging at times, so we'd like to share some helpful suggestions with you.

Talking to your loved ones and seeing their faces is the best thing about social media apps -- especially during these unprecedented times. As all generations have grown accustom to applications such as FaceTime, Zoom or Skype, this technology is a great way to continue interacting with both small and large groups for activities such as virtual play dates and game nights.

Be a good neighbor and consider checking in on yours to see how they're doing, if they need any assistance, etc. Things such as grocery shopping for at-risk neighbors, or adding their grocery order to your upcoming curb-side pickup or next delivery could prove to be extremely beneficial for those that may be struggling more than others during these times.

Click here to view more ways we can stay connected!

Remember, May is...

We Would Like To Thank Our Local Healthcare Workers During This Time

Please Be Mindful...

Mercantile Center is a smoke-free, e-cigarette-free, and vapor-free property.

We thank you for continuing to be considerate of our exterior "No Smoking" signs and building-wide policy.

We Value Your Feedback!

As valued tenants, we are interested in your feedback as well as any suggestions towards activities and programs that you would be interested in seeing at Mercantile Center.

Please feel free to send any suggestions or inquiries to
Copyright © 2020 Franklin Realty Advisors, All rights reserved.

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