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Issue 190 - 27 October 2017

Dear Friend,

Since our Early Warnings report in April, we have consistently highlighted the impact of the cost of the Universal Credit helpline of up to 55p per minute. One foodbank in our network reported they had installed new phones in their centre because people referred to them couldn’t afford to call the helpline from home. So we were pleased last week when the Department for Work & Pensions announced that there will be no charge to call the Universal Credit helpline from the end of the October, and by the end of the year, there will be no charge to call any of the DWP helplines.
This decision by the DWP highlights how your support is making a difference by helping us to tackle some of the underlying problems that people in crisis face.  

Doing away with call charges is a sensible first step in starting to address some of the issues with Universal Credit, but we remain concerned by many other significant barriers that need to be addressed. With your support, we will continue to make sure these issues are highlighted and challenged and hopefully, one day, we will start to see fewer, not more, people needing to use a foodbank.
Click here to read more about Universal Credit.

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